Claims - Field Claims Representative
At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. We help protect families and businesses as they work to prevent or recover from a loss. Our service-oriented, ethical, knowledgeable, and caring associates are the heart of our vision to be the best company serving independent agents.
About the role
Our Field Claims department is seeking field claims representatives to service the territory surrounding Northern Virginia (Loudoun and Fairfax Counties). The candidate must reside within the territory. This role allows either an experienced or entry-level representative the opportunity to investigate and evaluate multi-line insurance claims through personal contact to ensure accurate settlements.
- Complete thorough claim investigations
- Interview insureds, claimants, and witnesses
- Consult police and hospital records
- Evaluate claim facts and policy coverage
- Inspect property and auto damages and write repair estimates
- Prepare reports of findings and secure settlements with insureds and claimants
- Use claims-handling software, company car, and mobile applications to adjust loss in a paperless environment
- Provide superior and professional customer service
- Once eligible, become a certified and active Arbitration Panelist
Requirements
To succeed in this role, you should:
- Be available and communicative during your regular business hours
- Have a desire to learn about the insurance industry and provide a great customer experience
- Be able to work unsupervised
- Possess excellent verbal and written communication skills
- Have strong interpersonal skills
- Demonstrate excellent problem-solving, negotiation, organizational, and prioritization skills
- Be prepared to follow up with others in a timely manner
- Hold a valid driver’s license
Qualifications
Entry Level Claims Representative
- A bachelor’s degree (AINS, AIC, or CPCU designations preferred)
Experienced Claims Representative
- One or more years of claims handling experience
- Multi-line claims experience preferred
- Ability to completely assess auto, property, and bodily injury type damages
- A bachelor’s degree or equivalent experience (AINS, AIC, or CPCU designations preferred)
Pay
Entry Level Claims Representative: $70,000 - $90,000 annually, based on education, experience, location, knowledge, skills, and abilities.
Experienced Claims Representative: $75,000 - $108,000 annually, based on education, experience, location, knowledge, skills, and abilities.
Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.
Benefits
- Company car
- Company stock options, including Restricted Share Units and Incentive-based stock options
- Paid time off (PTO)
- 401K with 6% company match
About Us
Whether you have experience from another carrier or you’re new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides the tools and training to help you become a trusted, respected insurance professional while enjoying a meaningful career. We embrace a diverse team and grant equal employment opportunity to all qualified persons.