Claims Facilitator

About the role

Under minimal supervision, settles claims within limits of authority. The selected candidate will work onsite in our Canton Branch office. At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.

Responsibilities

• Processes first party automobile, third party clear liability automobile and low severity property claims within limits of authority.
• Contacts Policyholders and/or claimants, verifies coverage, sets reserves, sets up and/or issues payment using ERIE’s approved payment methods, and settles claims.
• Establishes contact with all parties involved in the claim in accordance with ERIE’s expectations.
• Handles inquiries from Policyholders, Agents, insurance carriers, claimants and others.
• Enters loss information into claims system.
• Prepares correspondence, forms and related materials.
• Reviews all pending claims/activities on a regular basis.
• Provides support for property claims during periods of heavy volume.

The first six duties listed are the functions identified as essential to the job.

Capabilities

• Self-Development
• Collaborates
• Cultivates Innovation
• Instills Trust
• Decision Quality
• Values Diversity
• Nimble Learning
• Customer Focus
• Optimizes Work Processes (IC)
• Ensures Accountability
• Detail Orientation
• Information Management
• Skills
• Job-Specific Knowledge

Qualifications

• High school diploma or GED and one year of related claims handling, customer service, or clerical experience required; or equivalent educational experience required.
• Bachelor’s or Associate’s degree preferred.
• Pursuit of general insurance education preferred.
• Obtain appropriate licenses as required by state within 45 days of employment in the role for external applicants and 90 days of employment in the role for internal applicants.

Physical Requirements

• Driving; Rarely
• Manual Keying/Data Entry/inputting information/computer use; Frequent (50-80%)
• Climbing/accessing heights; Rarely
• Ability to move over 50 lbs using lifting aide equipment; Rarely
• Lifting/Moving 0-20 lbs; Rarely
• Lifting/Moving 20-50 lbs;