Claims Facilitator

Position Summary

Under minimal supervision, settles claims within limits of authority.

This is an in-office position, reporting to ERIE's Cary, NC office with hybrid flexibility. Hours are Monday - Friday, 8:00 am - 4:30 pm. The selected candidate will be required to obtain appropriate licensing within 45 days.

Duties and Responsibilities

• Processes first party automobile, third party clear liability automobile and low severity property claims within limits of authority.
• Contact Policyholders and/or claimants, verifies coverage, sets reserves, sets up and/or issues payment using ERIE’s approved payment methods, and settles claims.
• Establishes contact with all parties involved in the claim in accordance with ERIE’s expectations.
• Handles inquiries from Policyholders, Agents, insurance carriers, claimants and others.
• Enters loss information into claims system.
• Prepares correspondence, forms and related materials. Reviews all pending claims/activities on a regular basis.
• Provides support for property claims during periods of heavy volume.

Capabilities

• Self-Development
• Collaborates
• Cultivates Innovation
• Instills Trust
• Decision Quality
• Values Diversity
• Nimble Learning
• Customer Focus
• Optimizes Work Processes (IC)
• Ensures Accountability
• Detail Orientation
• Information Management Skills
• Job-Specific Knowledge

Qualifications

• Minimum Educational and Experience Requirements: High school diploma or GED and one year of related claims handling, customer service, or clerical experience required; or equivalent educational experience required. Bachelor’s or Associate’s degree preferred.
• Additional Experience: Pursuit of general insurance education preferred.
• Designations and/or Licenses: Obtain appropriate licenses as required by state within 45 days of employment in the role for external applicants and 90 days of employment in the role for internal applicants.

Physical Requirements

• Driving: Rarely
• Manual Keying/Data Entry/inputting information/computer use: Frequent (50-80%)
• Climbing/accessing heights: Rarely
• Ability to move over 50 lbs using lifting aide equipment: Rarely
• Lifting/Moving 0-20 lbs: Rarely
• Lifting/Moving 20-50 lbs: Rarely
• Pushing/Pulling/moving objects, equipment with wheels: Rarely