Claims Facilitator

Duties and Responsibilities

• Processes first party automobile, third party clear liability automobile and low severity property claims within limits of authority.
• Contacts Policyholders and/or claimants, verifies coverage, sets reserves, sets up and/or issues payment using ERIE’s approved payment methods, and settles claims.
• Establishes contact with all parties involved in the claim in accordance with ERIE’s expectations.
• Handles inquiries from Policyholders, Agents, insurance carriers, claimants and others.
• Enters loss information into claims system.
• Prepares correspondence, forms and related materials.
• Reviews all pending claims/activities on a regular basis.
• Provides support for property claims during periods of heavy volume.

Qualifications

• High school diploma or GED and one year of related claims handling, customer service, or clerical experience required; or equivalent educational experience required.
• Bachelor’s or Associate’s degree preferred.
• Pursuit of general insurance education preferred.
• Obtain appropriate licenses as required by state within 45 days of employment in the role for external applicants and 90 days of employment in the role for internal applicants.