CLAIMS EXAMINER II

About the role

The MSO Claims Examiner is responsible for the daily review, audit, examination, investigation and adjudication of hospital and professional claims. The role requires exceeding qualitative standards and meeting quantitative production standards.

Responsibilities

• Perform the daily examination, auditing and adjudication activities to submitted hospital and professional claims based on established utilization criteria, Medi-Cal and/or Medicare guidelines, member’s Evidence of Benefit, and policies and procedures outlined in the MSO Claims Manual.
• Daily review of complex pre-payment claims reports. Identify processing errors and make corrections prior to the weekly FFS payment cycle.
• Identify claims payment errors and perform claims revision/correct activities for repayment or deduction per Physician and/or Vendor Contract terms.
• Meet quantitative production standard of 750 claims per week.
• Provides feedback on testing system upgrades and enhancements.
• Respond to complex provider inquiries related to claims adjudication, denial, and payment status and handle member billed issues when arise.
• Respond to first level provider inquiries related to claims adjudication, denial, and payment status and handle member billed issues when arise (when necessary).
• Prepare, review, and submit claims files and evidence documents for the annual delegation oversight audit(s) performed by Health Plan(s).
• Provide recommendations to Claims Manager on updating claims policies and procedures to meet turn-around-time and/or CMS/DHCS/MCP regulatory requirements.
• Aid in training the entry level Claims Examiner for claims auditing and adjudication activities, and other MSO staff with general claims information.
• Identify system configuration errors and flaws during day-to-day operation, report to department supervisor, manager and MSO System Configuration team to correct/resolve them.
• Identify auditing errors and/or training-related opportunities that will improve operational efficiencies and results.
• Provide information in response to the requests of patient, physician, insurance company or co-worker as appropriate.
• Prepare and interpret appropriate statistical reports.
• Perform other job duties as required by manager/supervisor and NEMS Management Team.

Qualifications

• Completion of a 2-year degree from an accredited University, may be substituted with relevant work experience in healthcare medical claims processing and examination field.
• Minimum 3-4 years of experience in health insurance claims processing, examination, adjudication, and auditing.
• Strong knowledge of managed care and/or healthcare claim reimbursement or medical billing in Medi-Cal and Medicare Advantage program required.
• Working knowledge of State/Federal healthcare compliance requirements (HIPAA, AB1455, and ICE standards), particularly DHCS/Medi-Cal and CMS/Medicare guidelines required.
• Strong English communication skills with strong analytical and problem solving skills.
• Ability to self-manage in a detail oriented environment.
• Ability to operate PC based software programs or automated database management systems preferred.
• Good organization and prioritization skills, outstanding in time management.

Skills

• Fluent in English.
• Fluency in other languages is an asset.

Benefits

NEMS offers competitive benefits, including free medical, dental and vision insurance for employee, spouse and/or children; and company contribution to 401(k).