Claims Coordinator I - Full-Time - Le Mars, IA

About the Role

Under general supervision, provide financial, administrative, and clerical services related to Customer Claims functions to ensure effective, efficient, and accurate financial and administrative operations while complying with established policies and procedures.

Responsibilities

• Gather, research, and access relevant documentation to support account-specific claims/deduction data accurately and timely. Dispute unapproved and inaccurate deductions with external customers to receive repayment when applicable.
• Resolve and settle claims within established corporate policies, procedures, and practices accurately and timely.
• Monitor data for approved customer spending programs and direct payment. Flag and report inconsistencies to management. Deliver prompt and accurate resolution of trade settlements and reasonable accrual of trade spend liabilities. Provide feedback on business development/promotional funds by monitoring specific accrual levels.
• Analyze and process customer post audits for assigned accounts, including validation using various software applications and resources to substantiate findings.
• Calculate and process program rebates on a monthly, quarterly, and/or annual basis for assigned accounts and end-user contracts, ensuring payments are accurate and paid within established turnaround time.
• Communicate customer-driven behaviors and trends causing increased claims activities and invalid deductions. Develop effective working partnerships with customers, brokers, and internal customers to identify and resolve non-compliant behaviors/issues.
• Provide feedback to continually improve policies, practices, and procedures.
• Serve as a resource to assist other team members by cross-training, answering questions, providing solutions, and/or serving as backup as needed.

Requirements

• Associate’s Degree in Accounting, Business, or a related field, or equivalent work experience.
• 1-3 years of related customer service or financial administrative support experience preferred.

Skills

• Proficient with Microsoft Office; intermediate skills with Microsoft Excel.
• Preferred experience with Oracle applications.
• Excellent organizational skills coupled with strong communication and customer service skills.
• Accurate and effective problem-solving/analytical skills.
• Strong attention to detail.
• Ability to handle stress, negotiate, and manage conflict.
• Ability to multi-task, work independently, and determine priorities.
• Adaptable, proactive, and able to respond quickly to departmental demands.
• Ability to work well within a close-knit team environment and in a cross-functional work setting.

About Us

Wells Enterprises, a Ferrero company, is one of the largest ice cream manufacturers in the United States and the maker of well-loved brands including Blue Bunny, Halo Top, Bomb Pop, Blue Ribbon Classics, Trolli, Butterfinger, 100Grand, Baby Ruth, Nutella, and Kinder Bueno. Wells Enterprises is a $2 billion company employing 4,000 employees across 4 production plants and 2 main hub locations: Chicago and Le Mars. Guided by innovation, quality, and a people-first mindset, Wells is committed to delighting consumers and developing exceptional teams. As part of the Ferrero Group, Wells combines its strong U.S. heritage with Ferrero’s global standards of excellence, offering a unique opportunity to grow within a dynamic, values-driven, and international environment.

Benefits

At Wells, we support our employees with comprehensive benefits that enhance health, financial wellness, and include paid time off (PTO). Eligible employees may also receive an annual incentive bonus based on company performance.