Claims Coordinator

Position Overview

The coordinator is responsible for speaking with customers, managing claims, following up on service complaints, and ensuring timely completion of insurance Service Level Agreement tasks.

Job Responsibilities

• Understand the claims flow process for water mitigation, reconstruction, contents, and environmental work.
• Manage data entry from First Notice of Loss through job completion in the CRM system.
• Daily review compliance tasks and ensure all job tasks are completed on time.
• Monitor and update jobs in the required operating system to ensure efficient claim process.
• Create and upload photos and documents in real time, ensuring they are appropriately described and titled.
• Follow up to obtain missing homeowner and insurance/mortgage information.
• Create and assist with job estimates, reviewing final estimates to ensure completeness.
• Handle customer service issues and complaints, documenting actions and resolutions.
• Ensure constant communication with customers and adjusters, entering daily notes in all jobs.
• Escalate to department manager as necessary.

Job Requirements

• High school diploma/GED required.
• Bachelor’s degree or applicable experience preferred.
• One to three years of Xactimate experience required.
• Proficient in Microsoft Office applications (Word, Outlook, PowerPoint, Excel).
• Exceptional customer service skills.
• Strong verbal and written communication skills.
• Personal time management and organizational skills.
• Ability to manage confidential information.
• Strong problem-solving skills.
• Proficient in Microsoft Office, Outlook, and CRM software.
• Experience with customer interaction and conflict resolution.

Physical Demands and Working Conditions

• Must be prepared to move up to 20 pounds occasionally.
• Sitting for long periods while using office equipment.
• Finger and repetitive motion activities.
• Close visual acuity for detailed activities.
• Exposure to various indoor working conditions.

Compensation

$25.00 - $30.00 per hour.