Claims Coordinator

This role will be based in Kalispell or can be performed remotely nationwide.

About the role

This position provides administrative and operational support to the litigation function by coordinating the handling of litigated claims, subpoenas, official complaints, subrogation requests, and audit-related activities. The Litigation Coordinator supports the Litigation Manager in ensuring cases are appropriately onboarded, documented, tracked, and processed in a timely and accurate manner. The role serves as a point of coordination among internal teams, clients, attorneys, FEMA/NFIP, and other external stakeholders to support effective communication, compliance, and workflow management throughout the litigation process.

Responsibilities

• Coordinate onboarding of new litigation matters, including confirming assignment, notifying stakeholders, distributing claim documentation to defense counsel, and identifying applicable policies and coverages.
• Maintain accurate litigation files, case tracking systems, and related documentation, ensuring records are complete, organized, and accessible.
• Process monthly litigation invoices, including onboarding, review, filing, FEMA submission, status tracking, and coordination of payment issuance.
• Assist with the development, implementation, and maintenance of standard operating procedures, templates, and correspondence for litigation and claims coordination.
• Serve as a liaison among legal teams, finance, external agencies, clients, underwriters, and other parties to support efficient communication and compliance.
• Support audit preparation by organizing, compiling, and submitting requested documentation and reports within required timelines.
• Review claims reports, documentation, and system information for accuracy, completeness, and compliance with established service standards.
• Monitor deadlines and incoming communications, prioritize workload, follow up on missing documentation, and conduct research to support claims analysis and resolution.

Requirements

• Strong written and verbal communication skills with the ability to maintain confidentiality and use sound judgment when handling sensitive information.
• Excellent organizational skills and attention to detail.
• Ability to independently identify, manage, and prioritize multiple deadlines in a fast-paced, deadline-driven environment.
• Proficiency in Microsoft Word, Excel, Outlook, and Teams.

Qualifications

• Bachelor’s degree or equivalent relevant experience.
• Prior claims experience, including experience in claims or insurance litigation.
• NFIP experience.

Benefits

• Professional development opportunities, interesting work, and supportive leaders.
• Vibrant and inclusive culture with talented colleagues.
• Career opportunities, benefits, and rewards to enhance well-being, including health and welfare benefits, tuition assistance, 401K savings and other retirement programs, and employee assistance programs.

Pay

The applicable base salary range for this role is $48,000 to $102,400. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

Schedule

This position follows a hybrid work model, requiring colleagues to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.