Claims Coordinator
Job Summary
A Claims Coordinator manages the insurance claims process from start to finish. They submit claims, track progress with adjusters, keep accurate records, and update clients. They act as the main contact between the client and the insurance carrier.
Key Responsibilities
- Submit claims accurately and on time
- Monitor and respond to claim-related emails
- Collect information needed for claims and assist adjusters
- Keep clients informed with updates and next steps
- Answer claim questions promptly
- Maintain detailed and accurate claim records
- Escalate complex or high-value claims to senior staff
- Help track and maintain loss run reports
Position Requirements
- 1-3 years of commercial insurance experience and/or commercial claim experience, either company or agency level
- 2+ years proven customer service interaction and problem solving
- P&C Insurance License
- Commitment to Claim Designation preferred
- Strong independent judgment with excellent communication, customer service, and interpersonal skills.
- Knowledgeable in commercial insurance policies and the full claims process.
About the Organization
Dimond Bros. Insurance, LLC has been in the business of helping people like you find insurance solutions for individuals, businesses, and government entities for over 150 years. Founded in 1867 by Albert Dimond in Arcola, Illinois, our small agency of just two employees has grown to be one of the largest independent insurance agencies with locations in Illinois, Indiana, South Carolina, and Wisconsin. Our great people make Dimond Bros. a great place to work!
EEO Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.