Claims Assistant - NY

About the role

Responsible for daily administrative tasks to support the Claims Department, including phone support, document management, and workflow processes.

Responsibilities

• Answer phones, route calls, and take messages.
• Prepare and mail correspondence (overnight, regular, and certified).
• Use ImageRight, WINS, and various Microsoft Applications (Outlook, Word, and Excel).
• Process and review invoices.
• Open, prep, sort, and scan mail into IMAGERIGHT.
• FNOL claim setup and related workflow processes, including:
  • Confirming coverage.
  • New incident/claim setup.
  • ISO claim entry.
  • Lawsuit setup.
  • Sending broker acknowledgements.
  • Assigning tasks to examiners.
• Utilize the MCS portal to submit HIPAA authorizations for medical records, cancel requests, and import records received into the ImagRight file.
• Process Summons & Complaints.
• Redact policies in ImageRight.
• Share GNY’s files with third parties via OneDrive.
• Set up Independent Medical Exams.
• Back up main switchboard as needed.
• Participate in special projects and perform additional duties as required.

Requirements

• High School diploma or equivalent required.
• 1-2 years administrative experience preferred.
• Knowledge of Microsoft Office 365 required.
• Experience with ImageRight and WINS a plus.

Skills

• Strong written and verbal communication skills.
• Strong customer service and interpersonal skills.
• Able to work as part of a team.
• Capable of prioritizing various tasks and completing assignments with a sense of urgency.
• Ability to think creatively and develop strategies to solve claim issues.

Pay

The salary range for this role is $32,300 - $65,700. The listed annual salary range is subject to change and may vary depending on performance, education, experience, skills, geographic location, travel requirements, demonstrated proficiency in the competencies required for the role, and business needs. Base pay is one component of GNY’s total compensation package, which also includes eligibility for an annual discretionary bonus based on performance.