Claims Assistant 1

About the role

Berkshire Hathaway Homestate Companies is looking for a workers’ compensation Claims Assistant to work in tandem with our Claims Professionals to ensure administration of benefits due injured workers is timely and accurate. This individual will engage in on-the-job training, demonstrating the ability to apply regulations governing the administration process and adherence to Company guidelines, and escalating issues, approval needs, and questions in a timely manner to management.

Responsibilities

• Coordinates service of required documentation to appropriate parties on litigated claims: prepares index of documentation; assists with cover letter as necessary; ensures appropriate documentation is included in package and any necessary redaction is completed; and verifies service completion.
• Reviews and prioritizes daily diary instructions (e.g., payments, regulatory notices, etc.).
• Generates new claim set-up notifications/correspondence for incoming claims.
• Secures wage information as needed.
• Assists with scheduling medical evaluations as needed and obtains updates on disability status post-appointment.
• Schedules vendors when necessary for transportation, translation, and subpoena services.
• Submits internal service requests with required documentation as necessary (e.g., check pull/voids, stop payment requests, etc.).
• Completes other ancillary services as needed, including coverage of reception desk.

Required Qualifications

• Education: High School Diploma or HS Equivalency credential (GED or HiSET) required.
• Computer Skills: Proficient in Microsoft Office Suite of applications (Word, Excel in particular) and ability to be proficient on applicable databases, systems, and vendor software programs.
• High level attention to detail.
• Able to manage multiple priorities while fulfilling commitments. Effectively manages time to accomplish work.
• Dedicated to meeting needs of others in the organization. Responds timely to requests for service and assistance.

Pay

$24.76 per hour. In accordance with the California Equal Pay Act, the starting hourly wage for this job is $24.7595. This hourly wage is what the employer reasonably expects to pay for the position based on potential employee qualifications, operational needs and other considerations consistent with applicable law. The pay scale applies only to this position and only if it is filled in Walnut Creek, California; the pay scale may be different for other positions or in other locations.