Claims Assistant
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use - for any list of duties/requirements/benefits, and
for prose. Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. Output ONLY the HTML fragment — no /, no markdown code fences.
We need to parse the posting.
The posting includes:
- Introduction: description of Zenith, values, career advancement, compensation and benefits.
- Overview: Under general supervision, performs diverse and complex clerical duties requiring thorough knowledge and understanding of all applicable procedures and policies. Tasks require judgment and initiative.
- Responsibilities: list of duties (multiple bullet-like sentences). We need to format as
- for any list of duties/requirements/benefits.
- Education: High School Diploma or equivalent required
- Work Experience: Prior Workers’ Compensation Claims assistant experience preferred. Basic technical workers’ compensation Claims knowledge preferred. Spanish is a plus
- Knowledge, Skills, And Abilities: Strong verbal and written communication skills with emphasis on telephone communication required. Strong math and reading skills required. Meets all state regulatory standards regarding licensing, continuing education, and other requirements. Bilingual skills preferred. Strong skills in time management, organization, and problem solving required.
- Pay, Benefits, And Other Information: includes salary range, benefits list.
- Also includes other info: Zenith typically posts jobs for a minimum of 8 to 14 calendar days... etc. That's boilerplate/application instructions; we need to remove application instructions and EEO boilerplate. So we should drop the paragraphs about posting duration, equal opportunity, etc.
We need to decide sections: maybe "Overview", "Responsibilities", "Education", "Experience", "Knowledge, Skills, and Abilities", "Pay", "Benefits". The instructions say use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. But we can adapt headings to match content. They said use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It seems they expect those exact headings? Probably we should use those headings if we have content. But we can also use other headings if they better match? The instruction: "use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It suggests those are examples; we can use those headings where appropriate. We need to include a section only when posting has real, specific content for it. So we need to map content to these headings.
- About the role: could be Introduction + Overview. Could combine.
- Responsibilities: we have that.
- Requirements: could include Education, Work Experience, maybe Knowledge, Skills, Abilities? But they also have Qualifications, Skills sections. Might be overlapping.
Better to follow typical structure: About the role (intro+overview), Responsibilities, Requirements (education+experience), Qualifications (knowledge, skills, abilities), Benefits, Pay.
But we must not create sections with placeholder text. We have actual content for each.
We need to avoid repeating job title as heading; we don't have job title in text.
We need to output only HTML fragment.
Let's extract substantive content:
Introduction paragraph: "Zenith is a team of Workers' Compensation Specialists committed to helping businesses succeed by protecting against the financial and human consequences of workplace injuries, providing for the needs of injured employees and making the workplace safer. To distinguish ourselves as the desired provider of Workers' Compensation Insurance, values such as collaboration, work-life balance, and integrity are placed at the center of all our operations. In addition, Zenith supports career advancement through a dedication to ongoing learning and development. An individual coming to Zenith will not only receive competitive compensation and a comprehensive benefits package, but continuous opportunities to grow as a professional."
Overview: "Under general supervision, performs diverse and complex clerical duties requiring thorough knowledge and understanding of all applicable procedures and policies. Tasks require judgment and initiative."
Responsibilities: list of duties:
- Responsible for assisting examiners and management of assigned caseload by performing clerical functions according to the Zenith timeframes and guidelines.
- Performs detailed telephone investigations and maintains disability status checks with physicians and policyholders as directed by examiner.
- Arranges medical examinations; may send physician cover letter with assistance or approval of examiner, and compose routine narrative memorandums and letters as directed by examiner.
- Prepares and types legal documents; Answers, Declaration of Readiness to Proceed, Compromise and Release, and other related forms and memorandums.
- Makes disability and medical payments within given authority.
- Inputs and monitors automatic disability schedule payments and cancellations.
- Timely management of assigned tasks by systems diary.
- Proficient use of computer to include Claims information, coverage, DWC notices and payment verification.
- Word, Outlook Calendar, E-Mail, Performa, and Zeus knowledge required.
- Calculate wage statements and make appropriate adjustments in the system.
- Understands and complies with medical management protocols and standards.
- May assume back-up in absence of examiner.
- Assists in training of Claims assistants and other clerical personnel.
- Works productively and harmoniously with others on a consistence basis.
- Respond positively to direction and criticism of performance.
- Consistently maintain professional and appropriate demeanor.
- Perform other duties as assigned.
Education: "High School Diploma or equivalent required"
Work Experience: "Prior Workers’ Compensation Claims assistant experience preferred. Basic technical workers’ compensation Claims knowledge preferred. Spanish is a plus"
Knowledge, Skills, And Abilities: list:
- Strong verbal and written communication skills with emphasis on telephone communication required.
- Strong math and reading skills required.
- Meets all state regulatory standards regarding licensing, continuing education, and other requirements.
- Bilingual skills preferred.
- Strong skills in time management, organization, and problem solving required.
Pay: "The expected salary range for this position is $44,086.20 - $49,596.97 Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law. Qualifications may warrant placement in a different job level."
Benefits: list:
- Medical, Dental and Vision Insurance
- Flexible Spending Accounts
- Paid Parental Leave
- Life, AD&D and Disability Insurance
- 401(k), Employee Share Purchase Plan (ESPP)
- Education and Training Reimbursement
- Paid Leave: 3 weeks/year Vacation, 2 weeks/year Sick Leave
- 10 paid Company Holidays, 2 Personal Days, 2 Floating Holidays
- Employee Assistance Program (EAP)
- For more information, review details on the Benefits page of our Career Site: https://www.thezenith.com/careers/benefits/
We should keep the link? It's substantive? It's a reference; maybe keep as part of benefits.
We need to remove boilerplate: The paragraphs about Zenith typically posts jobs for a minimum of 8 to 14 calendar days, equal opportunity, etc. Remove those.
Now decide sections.
We could have:
About the role
Introduction + Overview combined? Or separate? The instruction says prefer a few substantive sections over many thin ones. So combine Introduction and Overview into About the role.
Responsibilities
- ... each duty as li
Requirements
Maybe combine Education and Work Experience into Requirements.
Qualifications
Maybe Knowledge, Skills, And Abilities.
Pay
salary range...
Benefits
- ... benefits
We should not include Schedule because not present.
Check that we don't create sections with placeholder text. All have content.
Now format.
We need to ensure we use - for any list of duties/requirements/benefits. For Responsibilities, Benefits, maybe also for Requirements? Requirements could be a list but we can also use
. The instruction: Use
- for any list of duties/requirements/benefits, and
for prose. So if we have a list, we must use ul/li. For Requirements we have Education and Work Experience items; could be a list. We'll make a list.
Qualifications: list of skills; also use ul/li.
Pay: prose
.
Benefits: list ul/li.
About the role: prose
(maybe two paragraphs combined). Could be two
but we can combine into one.
Now produce HTML.
Let's craft About the role paragraph:
"Zenith is a team of Workers' Compensation Specialists committed to helping businesses succeed by protecting against the financial and human consequences of workplace injuries, providing for the needs of injured employees and making the workplace safer. To distinguish ourselves as the desired provider of Workers' Compensation Insurance, values such as collaboration, work-life balance, and integrity are placed at the center of all our operations. In addition, Zenith supports career advancement through a dedication to ongoing learning and development. An individual coming to Zenith will not only receive competitive compensation and a comprehensive benefits package, but continuous opportunities to grow as a professional. Under general supervision, performs diverse and complex clerical duties requiring thorough knowledge and understanding of all applicable procedures and policies. Tasks require judgment and initiative."
That's fine.
Now Responsibilities list items as above.
Now Requirements list:
- High School Diploma or equivalent required
- Prior Workers’ Compensation Claims assistant experience preferred
- Basic technical workers’ compensation Claims knowledge preferred
- Spanish is a plus
Now Qualifications list:
- Strong verbal and written communication skills with emphasis on telephone communication required
- Strong math and reading skills required
- Meets all state regulatory standards regarding licensing, continuing education, and other requirements
- Bilingual skills preferred
- Strong skills in time management, organization, and problem solving required
Now Pay paragraph: "The expected salary range for this position is $44,086.20 - $49,596.97. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law. Qualifications may warrant placement in a different job level."
Now Benefits list:
- Medical, Dental and Vision Insurance
- Flexible Spending Accounts
- Paid Parental Leave
- Life, AD&D and Disability Insurance
- 401(k), Employee Share Purchase Plan (ESPP)
- Education and Training Reimbursement
- Paid Leave: 3 weeks/year Vacation, 2 weeks/year Sick Leave
- 10 paid Company Holidays, 2 Personal Days, 2 Floating Holidays
- Employee Assistance Program (EAP)
- For more information, review details on the Benefits page of our Career Site: https://www.thezenith.com/careers/benefits/
We need to ensure we don't include any boilerplate like "Zenith typically posts jobs for a minimum of 8 to 14 calendar days..." etc. Remove.
Now produce HTML.
Make sure to
for prose. Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. Output ONLY the HTML fragment — no /, no markdown code fences. We need to parse the posting. The posting includes: - Introduction: description of Zenith, values, career advancement, compensation and benefits. - Overview: Under general supervision, performs diverse and complex clerical duties requiring thorough knowledge and understanding of all applicable procedures and policies. Tasks require judgment and initiative. - Responsibilities: list of duties (multiple bullet-like sentences). We need to format as
- for any list of duties/requirements/benefits.
- Education: High School Diploma or equivalent required
- Work Experience: Prior Workers’ Compensation Claims assistant experience preferred. Basic technical workers’ compensation Claims knowledge preferred. Spanish is a plus
- Knowledge, Skills, And Abilities: Strong verbal and written communication skills with emphasis on telephone communication required. Strong math and reading skills required. Meets all state regulatory standards regarding licensing, continuing education, and other requirements. Bilingual skills preferred. Strong skills in time management, organization, and problem solving required.
- Pay, Benefits, And Other Information: includes salary range, benefits list.
- Also includes other info: Zenith typically posts jobs for a minimum of 8 to 14 calendar days... etc. That's boilerplate/application instructions; we need to remove application instructions and EEO boilerplate. So we should drop the paragraphs about posting duration, equal opportunity, etc.
We need to decide sections: maybe "Overview", "Responsibilities", "Education", "Experience", "Knowledge, Skills, and Abilities", "Pay", "Benefits". The instructions say use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. But we can adapt headings to match content. They said use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It seems they expect those exact headings? Probably we should use those headings if we have content. But we can also use other headings if they better match? The instruction: "use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It suggests those are examples; we can use those headings where appropriate. We need to include a section only when posting has real, specific content for it. So we need to map content to these headings. - About the role: could be Introduction + Overview. Could combine. - Responsibilities: we have that. - Requirements: could include Education, Work Experience, maybe Knowledge, Skills, Abilities? But they also have Qualifications, Skills sections. Might be overlapping. Better to follow typical structure: About the role (intro+overview), Responsibilities, Requirements (education+experience), Qualifications (knowledge, skills, abilities), Benefits, Pay. But we must not create sections with placeholder text. We have actual content for each. We need to avoid repeating job title as heading; we don't have job title in text. We need to output only HTML fragment. Let's extract substantive content: Introduction paragraph: "Zenith is a team of Workers' Compensation Specialists committed to helping businesses succeed by protecting against the financial and human consequences of workplace injuries, providing for the needs of injured employees and making the workplace safer. To distinguish ourselves as the desired provider of Workers' Compensation Insurance, values such as collaboration, work-life balance, and integrity are placed at the center of all our operations. In addition, Zenith supports career advancement through a dedication to ongoing learning and development. An individual coming to Zenith will not only receive competitive compensation and a comprehensive benefits package, but continuous opportunities to grow as a professional." Overview: "Under general supervision, performs diverse and complex clerical duties requiring thorough knowledge and understanding of all applicable procedures and policies. Tasks require judgment and initiative." Responsibilities: list of duties: - Responsible for assisting examiners and management of assigned caseload by performing clerical functions according to the Zenith timeframes and guidelines. - Performs detailed telephone investigations and maintains disability status checks with physicians and policyholders as directed by examiner. - Arranges medical examinations; may send physician cover letter with assistance or approval of examiner, and compose routine narrative memorandums and letters as directed by examiner. - Prepares and types legal documents; Answers, Declaration of Readiness to Proceed, Compromise and Release, and other related forms and memorandums. - Makes disability and medical payments within given authority. - Inputs and monitors automatic disability schedule payments and cancellations. - Timely management of assigned tasks by systems diary. - Proficient use of computer to include Claims information, coverage, DWC notices and payment verification. - Word, Outlook Calendar, E-Mail, Performa, and Zeus knowledge required. - Calculate wage statements and make appropriate adjustments in the system. - Understands and complies with medical management protocols and standards. - May assume back-up in absence of examiner. - Assists in training of Claims assistants and other clerical personnel. - Works productively and harmoniously with others on a consistence basis. - Respond positively to direction and criticism of performance. - Consistently maintain professional and appropriate demeanor. - Perform other duties as assigned. Education: "High School Diploma or equivalent required" Work Experience: "Prior Workers’ Compensation Claims assistant experience preferred. Basic technical workers’ compensation Claims knowledge preferred. Spanish is a plus" Knowledge, Skills, And Abilities: list: - Strong verbal and written communication skills with emphasis on telephone communication required. - Strong math and reading skills required. - Meets all state regulatory standards regarding licensing, continuing education, and other requirements. - Bilingual skills preferred. - Strong skills in time management, organization, and problem solving required. Pay: "The expected salary range for this position is $44,086.20 - $49,596.97 Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law. Qualifications may warrant placement in a different job level." Benefits: list: - Medical, Dental and Vision Insurance - Flexible Spending Accounts - Paid Parental Leave - Life, AD&D and Disability Insurance - 401(k), Employee Share Purchase Plan (ESPP) - Education and Training Reimbursement - Paid Leave: 3 weeks/year Vacation, 2 weeks/year Sick Leave - 10 paid Company Holidays, 2 Personal Days, 2 Floating Holidays - Employee Assistance Program (EAP) - For more information, review details on the Benefits page of our Career Site: https://www.thezenith.com/careers/benefits/ We should keep the link? It's substantive? It's a reference; maybe keep as part of benefits. We need to remove boilerplate: The paragraphs about Zenith typically posts jobs for a minimum of 8 to 14 calendar days, equal opportunity, etc. Remove those. Now decide sections. We could have:
About the role
Introduction + Overview combined? Or separate? The instruction says prefer a few substantive sections over many thin ones. So combine Introduction and Overview into About the role.
Responsibilities
- ... each duty as li
Requirements
Maybe combine Education and Work Experience into Requirements.Qualifications
Maybe Knowledge, Skills, And Abilities.Pay
salary range...
Benefits
- ... benefits
- for any list of duties/requirements/benefits. For Responsibilities, Benefits, maybe also for Requirements? Requirements could be a list but we can also use
. The instruction: Use
- for any list of duties/requirements/benefits, and
for prose. So if we have a list, we must use ul/li. For Requirements we have Education and Work Experience items; could be a list. We'll make a list. Qualifications: list of skills; also use ul/li. Pay: prose
. Benefits: list ul/li. About the role: prose
(maybe two paragraphs combined). Could be two
but we can combine into one. Now produce HTML. Let's craft About the role paragraph: "Zenith is a team of Workers' Compensation Specialists committed to helping businesses succeed by protecting against the financial and human consequences of workplace injuries, providing for the needs of injured employees and making the workplace safer. To distinguish ourselves as the desired provider of Workers' Compensation Insurance, values such as collaboration, work-life balance, and integrity are placed at the center of all our operations. In addition, Zenith supports career advancement through a dedication to ongoing learning and development. An individual coming to Zenith will not only receive competitive compensation and a comprehensive benefits package, but continuous opportunities to grow as a professional. Under general supervision, performs diverse and complex clerical duties requiring thorough knowledge and understanding of all applicable procedures and policies. Tasks require judgment and initiative." That's fine. Now Responsibilities list items as above. Now Requirements list: - High School Diploma or equivalent required - Prior Workers’ Compensation Claims assistant experience preferred - Basic technical workers’ compensation Claims knowledge preferred - Spanish is a plus Now Qualifications list: - Strong verbal and written communication skills with emphasis on telephone communication required - Strong math and reading skills required - Meets all state regulatory standards regarding licensing, continuing education, and other requirements - Bilingual skills preferred - Strong skills in time management, organization, and problem solving required Now Pay paragraph: "The expected salary range for this position is $44,086.20 - $49,596.97. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law. Qualifications may warrant placement in a different job level." Now Benefits list: - Medical, Dental and Vision Insurance - Flexible Spending Accounts - Paid Parental Leave - Life, AD&D and Disability Insurance - 401(k), Employee Share Purchase Plan (ESPP) - Education and Training Reimbursement - Paid Leave: 3 weeks/year Vacation, 2 weeks/year Sick Leave - 10 paid Company Holidays, 2 Personal Days, 2 Floating Holidays - Employee Assistance Program (EAP) - For more information, review details on the Benefits page of our Career Site: https://www.thezenith.com/careers/benefits/ We need to ensure we don't include any boilerplate like "Zenith typically posts jobs for a minimum of 8 to 14 calendar days..." etc. Remove. Now produce HTML. Make sure to
- for any list of duties/requirements/benefits, and