Claims Assistant

About the role

The Claims Assistant will provide professional administrative support to the Claims teams and claimants. This individual will compile, organize and analyze claim information for inclusion in reports and client packages.

Responsibilities

• Assist with electronic mail, filing, and general office duties relating to insurance claims.
• Document claim updates in the claim database ensuring accuracy.
• Assist in bill payment process, data entry tasks, and documentation production.
• Utilize the Claim System for inquiries and letter generation.
• Resolve routine administrative problems and answer inquiries.
• Routinely proofread, revise, and edit claim materials for accuracy, thoroughness, and appropriateness.
• Maintain and protect personal health information with a high level of confidentiality and abide by HIPAA rules and regulations.

Requirements

• High school diploma (or equivalent).
• Minimum of 2 years customer service and/or administrative experience, preferred.
• Experience with Microsoft Office: Word, Excel required.
• Work experience in decision-making and information analysis.
• Demonstrated prioritization and organization skills.
• Ability to communicate clearly and succinctly verbally and in writing.
• Ability to work in a team-oriented environment.

Physical Requirements

• Sitting for prolonged periods of time, frequently standing, walking distances up to one mile, bending, crouching, kneeling, reaching, occasionally lifting 25 lbs, extensive typing, picking up and holding small objects, and otherwise using primarily the fingers rather than the entire hand.
• Visual acuity sufficient to perform activities such as preparing and analyzing data and figures; transcribing notes; viewing a computer terminal and extensive reading.
• Hearing sufficient to understand verbal instruction and answer telephones.

Benefits

• Annual performance bonus for all team members.
• Generous 401(k) company match that is immediately vested.
• Choice of three medical plans (including prescription drug coverage).
• For High Deductible Health Plan enrollees, a company contribution to your Health Savings Account.
• Multiple options for dental and vision coverage.
• Company-provided Life & Disability Insurance.
• Family-friendly benefits including Paid Parental Leave & Adoption Assistance.
• Hybrid work arrangements for eligible roles.
• Tuition Reimbursement and Continuing Professional Education.
• Paid Time Off – new hires start with at least 20 days of PTO per year in addition to nine company-paid holidays; PTO may increase based on level and years of service.
• Volunteer days, community partnerships, and Employee Assistance Program.
• Ability to connect with colleagues around the country through the Employee Resource Group program.

Pay

The expected hiring range for this position is $17.51 – $23.86 hourly. This range covers only base pay and excludes other compensation components such as commissions or incentive awards. The starting base pay will be based on work location, job-related skills, experience, qualifications, and market conditions.