Claims Apprentice
About the role
The Liability Claims Trainee role is an entry‑level position designed to prepare individuals for a career as a claims professional through a structured, hands‑on training program. Trainees participate in a multi‑month development program combining classroom instruction, system training, supervised claim handling, coaching, and job shadowing. Successful completion of the program prepares the trainee to manage liability claims independently.
Responsibilities
- Investigate and document liability, bodily injury, and property damage claims
- Complete coverage reviews and understand liability exposure
- Communicate professionally with insureds, claimants, attorneys, and agents
- Document claim activity accurately and in compliance with company standards
- Participate in claim evaluations, reserving, and settlement discussions
- Progress from training scenarios to live claim handling with support
Training Program Overview: Months 1–3: Claims fundamentals, systems training, written exams; Months 4–6: Supervised live claim handling with audits and coaching; Month 7: Job shadowing, final assessment, and graduation to independent handling.
Qualifications
- Bachelor’s degree or equivalent experience preferred
- Strong communication and organizational skills
- Willingness to obtain required adjuster licenses
- Interest in long‑term career growth in claims
This role provides a clear pathway into an Associate Claims Specialist position upon successful program completion.