Operations Claims Apprentice

About the role

Crum & Forster Company is a market-leading property & casualty, accident & health, specialty and standard commercial lines insurance solutions provider with a 200-year history of helping customers manage risk. The company is part of Fairfax Financial Holdings and has a strong focus on its employees, who are recognized as one of the best places to work.

Responsibilities

• Serves as a service representative by promptly and professionally addressing external and internal customer questions and concerns, including setting up Claims Loss Notices, triaging and routing callers to the appropriate department, answering claim status and payment questions, and providing accurate coverage and statistical information for systems updating.
• Processes new claims notices of loss to the appropriate claim professionals, transitions closed files to and from off-site storage using records management systems, receives, sorts, scans, and uploads incoming mail, researches for the appropriate recipient, processes outgoing mail, including overnight packages as needed, processes and issues claim payments, including outside vendor invoices, attorney expenses, and processing fees, processes and documents returned checks, voided checks, and credits, and ensures timeliness and accuracy of all payment processing.
• Maintains accurate records and information management, such as preparing, generating, and reviewing daily/monthly/quarterly and ad hoc reports using the most effective technology, preparing operational reports for claim professionals and managers, accurately documenting pending and completed work activities using appropriate systems.

Requirements

• Strong mathematical aptitude
• Proficiency in Microsoft Office applications (Word, Excel, Outlook)
• Solid verbal and written communication skills
• Detail oriented
• Ability to work in a fast-paced environment
• Be able to work independently as well as part of a team
• Bachelor’s Degree and no prior experience required in the Claims area OR 2 to 3 years of insurance support experience in a corporate environment
• Must obtain and maintain required insurance industry designations/licenses

Qualifications

• Abide by departmental policies and procedures, including authority levels, to comply with corporate risk management controls
• Be legally eligible to work in the U.S. indefinitely

Skills

• Strong mathematical aptitude
• Proficiency in Microsoft Office applications (Word, Excel, Outlook)
• Solid verbal and written communication skills
• Detail oriented
• Ability to work in a fast-paced environment
• Be able to work independently as well as part of a team
• Bachelor’s Degree and no prior experience required in the Claims area OR 2 to 3 years of insurance support experience in a corporate environment
• Must obtain and maintain required insurance industry designations/licenses

Benefits

• Generous 401K employer match
• Employee Stock Purchase plan with employer matching
• Generous Paid Time Off
• A wide range of excellent benefits that go beyond health, dental & vision, including programs focused on your whole family’s wellness, including your physical, mental and financial wellbeing
• Tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path
• A dynamic, ambitious, fun and exciting work environment
• We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community
• At C&F you will BELONG

Pay

The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $50,000.00 to a maximum of $65,000.00. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee's contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.