Claims Appraiser - Auto Estimatics

About the role

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success.

Responsibilities

• Collect vehicle information from repair shops or customers and complete initial and supplemental estimates via photos or in person.
• Provide technical support to claim handlers on vehicle repair issues.
• Evaluate bid content and photo documentation, vehicle damage, and causation issues.
• Evaluate market value and other factors affecting reparability issues.
• Answer inbound calls and make outbound calls to customers and repair shops.
• Provide exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally.
• Occasionally interact with parties who express strong emotions or concerns about ongoing inspections or claim resolutions.

Where You'll Work

This is a Remote-Field position in which you will flex between working from home doing virtual estimates and utilizing a mobile office/vehicle for in-person appointments with body shops and customers. This position is located in Houston, TX. Candidates may be asked to work outside of their assigned territory as business needs dictate.

Qualifications

• Auto collision repair, auto damage estimating, and/or auto insurance appraiser experience.
• Excellent customer service, critical thinking, and decision-making skills.
• Strong written and verbal communication skills.
• Ability to multi-task across technical platforms.
• Accountability and Resourcefulness.
• Physical agility to allow for stooping, bending, and some physical lifting to adequately evaluate vehicle damage and create repair estimates.
• A valid driver’s license is required.

Preferred Skills

• Motor Vehicle Physical Damage Appraiser License.
• CCC One and/or Mitchell knowledge.
• I-CAR Platinum Certification.

Additional Details

• Employees must successfully complete all required training, including applicable proficiency, licensing exam(s), Motor Vehicle Record (MVR) checks, and background checks required of various state(s).
• State Farm recently implemented new pre-employment assessments. Candidates that have previously taken an assessment may be asked to participate in additional testing.
• Potential starting salary range: $64,965.62 - $91,000.00 annually.
• Annual raise and bonus are potential benefits.
• Healthcare benefits include most of the healthcare premium, multiple healthcare plan options, and access to vision, dental, telemedicine, 24/7 mental health professionals, and much more.
• Education benefits include industry leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring.
• Time off policies include up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days.
• Retirement planning includes free financial advisors and a 401(k) plan with company contributions of up to 7% of your salary.