Claims Appraiser - Auto Estimatics
State Farm · Sacramento, CA · 4 days ago
Customer Service$65k–$91k/yrFull-time
Responsibilities
- Utilizing automated estimating systems to prepare repair estimates
- Providing technical support to claim handlers on vehicle repair issues
- Applying knowledge of market value and other factors affecting reparability issues
- Evaluating bid content and photo documentation, vehicle damage, and causation issues
- Answering inbound calls and making outbound calls to customers and repair shops
- Providing exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally
- May occasionally require interacting with parties who express strong emotions or concerns about ongoing inspections or claim resolutions
Qualifications
- Auto collision repair, auto damage estimating, and/or auto insurance appraiser experience
- Excellent customer service, critical thinking, and decision-making skills
- Strong written and verbal communication skills
- Ability to multi-task across technical platforms
- Accountability and Resourcefulness
- Physical agility to allow for stooping, bending, and some physical lifting to adequately evaluate vehicle damage and create repair estimates
- A valid driver’s license is required
Preferred Skills
- Motor Vehicle Physical Damage Appraiser License
- CCC One and/or Mitchell knowledge
- I-CAR Platinum Certification
Additional Details
Employees must successfully complete all required training, including applicable proficiency, licensing exam(s), Motor Vehicle Record (MVR) checks, and background checks required of various state(s).
State Farm recently implemented new pre-employment assessments. Candidates that have previously taken an assessment may be asked to participate in additional testing.
Potential starting salary range: $64,965.62 - $91,000.00
Starting salary will be based on skills, background, and experience
Potential yearly incentive pay up to 15% of base salary
Our Benefits
- On top of our competitive pay, you are eligible for an annual raise and bonus
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