Claims Appraiser - Auto Estimatics
Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. We're moving with urgency to become a Next Gen Good Neighbor, with technology that strengthens human connections and enhances the customer experience. As an employee, you'll spend less time navigating systems and more time applying judgment, empathy, and expertise in the moments that matter most.
Responsibilities
- Utilizing automated estimating systems to prepare repair estimates
- Providing technical support to claim handlers on vehicle repair issues
- Applying knowledge of market value and other factors affecting reparability issues
- Evaluating bid content and photo documentation, vehicle damage, and causation issues
- Answering inbound calls and making outbound calls to customers and repair shops
- Providing exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally
- May occasionally require interacting with parties who express strong emotions or concerns about ongoing inspections or claim resolutions
Where You'll Work: This is a Remote-Field position in which you will flex between working from home doing virtual estimates and utilizing a mobile office/vehicle for in-person appointments with body shops and customers. This position is located in Bristol, TN. Competitive candidates should reside within a commutable distance of this territory. Candidates may be asked to work outside of their assigned territory as business needs dictate. Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible work shifts and may be asked to work overtime and/or irregular hours.
Requirements
- Auto collision repair, auto damage estimating, and/or auto insurance appraiser experience
- Excellent customer service, critical thinking, and decision-making skills
- Strong written and verbal communication skills
- Ability to multi-task across technical platforms
- Accountability and Resourcefulness
- Physical agility to allow for stooping, bending, and some physical lifting to adequately evaluate vehicle damage and create repair estimates
- A valid driver’s license is required
Preferred Skills
- Motor Vehicle Physical Damage Appraiser License
- CCC One and/or Mitchell knowledge
- I-CAR Platinum Certification
Pay
Potential starting salary range: $59,059.65 - $82,000 annually. Starting salary will be based on skills, background, and experience. High end of the range limited to applicants with significant relevant experience. Potential yearly incentive pay up to 15% of base salary. Compensation is based on our standard 38:45-hour work week.
Benefits
At State Farm, we offer more than just a paycheck. Check out our suite of benefits designed to give you the flexibility you need to take care of you and your family!
Get Paid!
- Eligible for an annual raise and bonus
Stay Well!
- Robust health and wellbeing programs
- State Farm pays most of your healthcare premium
- Multiple healthcare plan options, including a high deductible plan
- All medical plans provide 100% coverage for in-network preventative care
- Access to vision, dental, telemedicine, and 24/7 mental health professionals
Develop and Grow!
- Educational benefits like industry-leading training programs
- Top-notch tuition assistance programs
- Employee resource groups and mentoring
Plan Ahead!
- Fertility/IVF/adoption assistance
- College coaching
- National discount programs
- Interactive monthly financial workshops and free financial coaching
- Savings account or financing through our State Farm Federal Credit Union
Take a Little “You” Time!
- Generous time off policies, initially earning up to 20 days annually plus parental leave
- Paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days
Give Back!
- Matching Gift Program
- Good Neighbor Grant Program
- Employee Assistance Fund
Finish Strong!
- 401(k) plan with company contributions of up to 7% of your salary
- Free financial advisors