Claims Administration Manager

About the Role

For more than 45 years, Careington International has been a leader in the health and wellness benefits space. Since its founding in 1979, Careington has been delivering dental discount solutions as its core competency. Today, Careington has expanded to offer a growing portfolio of 150+ health, wellness, lifestyle, and virtual health products and services designed to deliver cost savings across a spectrum of life needs. Through its affiliated nationally licensed third-party administrator (TPA), Careington also delivers full-scale administrative services, including customer service, licensed enrollment, claims administration, individual and group billing. This role will be worked in-office 5 days a week in Frisco, TX, at our corporate office.

Responsibilities

• Manage the workload of the Claims Specialist.
• Continuously manage and update existing incidents and claims in the Careington database.
• Interact with external customers and vendors.
• Apprise management of escalated risk.
• Develop a strong team through training and effective organizational development practices.
• Manage and oversee end-to-end claims administration operations, including escalation management.
• Act as an escalation point for complex or sensitive claims or customer issues.
• Ensure claims are handled accurately, efficiently, and in compliance with internal policies and applicable regulations.
• Partner with Claims leadership to align departmental goals, staffing models, and operational priorities.
• Collaborate cross-functionally with other departments such as the contact center to resolve issues and improve processes.
• Ensure all claim submissions meet quality control standards and internal documentation policies.

Qualifications

• Bachelor’s degree in Business or a related field.
• 3+ years of relevant experience in Claims or a related field.
• Familiarity with Microsoft Office.

Preferred Qualifications

• Prior experience in a highly regulated field such as insurance or finance.

Skills

• Ability to work independently with a high level of accuracy.
• Strong organizational and project management skills.
• Excellent written and oral communication skills.
• Strong customer service orientation.
• High attention to detail and commitment to accuracy.