Claims Adjuster Trainee

Progressive is dedicated to helping employees move forward and live fully in their careers. As a claims adjuster trainee, you’ll learn how to help customers get back on the road after an accident. This is not a field position, meaning you’ll build relationships with customers over the phone. In a fast-paced environment, you’ll learn to resolve a full caseload of claims efficiently while managing the claims process from start to finish. You’ll have the support of a collaborative team and ongoing coaching from leaders. Training includes in-depth instruction on property damage and insurance contracts to prepare you to adjust claims confidently and independently.

This is a hybrid role. For the first 12 months, you’ll work in-office two days (selected by local leadership) and choose where to work the other three days—at home or in the office. After 12 months, in-office expectations will vary based on business needs. You’ll be supported by leaders and tenured colleagues to develop relationships and share best practices. If you prefer an in-office environment, you’re welcome to work there as often as you’d like. Candidates must reside in or near Gilbert, AZ or Phoenix, AZ.

Responsibilities

• Determine coverage
• Determine liability (who’s at fault for the damages)
• Interview customers, claimants, and witnesses
• Partner with appraisers/estimators to manage vehicle repairs
• Negotiate with customers and other insurance carriers and resolve claims

Requirements

• Three years of work experience OR
• Bachelor’s degree OR
• Two years of work experience and an associate degree

Schedule

• During training: Monday - Friday, 8:30am - 5:30pm
• After training: Monday - Friday, 9:00am - 6:00pm

Location

339 E. Germann Road, Ste 101, Gilbert, AZ 85297 or 22601 North 19th Ave, Ste 125, Phoenix, AZ 85027

Pay

• During training: Hourly rate based on annual salary
• After training (upon completion and passing necessary testing): $54,000 - $57,500/year
• Gainshare annual cash incentive payment up to 16% of eligible earnings based on company performance

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental, and vision insurance, including free preventative care
• Wellness and mental health programs
• Health care flexible spending accounts, health savings accounts, and life insurance
• Paid time off, including volunteer time off
• Paid and unpaid sick leave where applicable, as well as short- and long-term disability
• Parental and family leave; military leave and pay
• Diverse, inclusive, and welcoming culture with Employee Resource Groups
• Career development and tuition assistance

Energage recognizes Progressive as a 2025 Top Workplace for Innovation, Purpose & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.