Claims Adjuster (Auto)

About the role

CoverageX is seeking a proficient Claims Adjuster to oversee and handle Automotive Mechanical Breakdown claims within our office setting. The ideal candidate will have excellent customer service abilities and a thorough understanding of vehicle mechanics. Successful Claims Adjusters will have opportunities for career growth, including enhanced compensation and increased responsibilities.

Responsibilities

• Confirm claim coverage by reviewing contract details, recalls, claims history, cause and extent of failure, service records, and other warranties.
• Authorize appropriate repairs for covered claims in accordance with contract terms and conditions.
• Precisely calculate repair costs in cooperation with repair facilities.
• Apply contract terms, conditions, and coverage to all claims.
• Negotiate labor and parts costs as needed.
• Approve or reject repairs, towing, and rental services based on contract language.
• Document each claim clearly and consistently.
• Monitor call queues and manage time efficiently to ensure availability for customers.
• Promptly address customer issues, concerns, and complaints.
• Use flat-rate online manuals to verify parts and labor.

Requirements

• High school diploma or equivalent
• Knowledge of mechanical systems, including repairs, parts, and labor
• Ability to diagnose mechanical issues based on the complaint, cause, and correction provided
• Strong communication and interpersonal skills
• Proficiency in typing, computer systems, and software applications
• Detail-oriented and organized
• Ability to work independently and as part of a team
• Flexibility and adaptability to changing work environments and customer needs

ASE or Manufacturer certification is a plus, but not required.

Physical Demands

• Regularly required to type and look at a computer screen for long periods

Pay

Starting pay is $20 - $22 an hour based on experience.

Schedule

Able to work during the hours of 9am to 6pm Monday through Friday.