Claim Representative - Accident and Health (Hybrid)

About Us

Our employees are at the heart of what we do: helping people, businesses, and society prosper in good times and be resilient in bad times. At Intact Insurance Specialty Solutions, we are experts in protecting what makes businesses unique. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage aligned to our targeted customer groups.

Intact’s Global Specialty Lines business spans across more than 20 verticals in four distinct markets: U.S., Canada, UK, and Europe. This opportunity is for our U.S. team.

About the Role

We currently have an opportunity for a Claim Representative to join our Claims Accident and Health team. This is a hybrid role based in one of the following locations: Plymouth, MN; Canton, MA; New York City, NY; Chicago, IL; Naperville, IL; Barrington, IL; Alpharetta, GA; Anaheim, CA; Irvine, CA; Southfield, MI; or Mt Juliet, TN.

The Claim Representative provides efficient and effective disposition of assigned claims through timely investigation, evaluation, and negotiation.

Responsibilities

• Makes timely and appropriate contacts, determines and completes appropriate level of investigation to make determinations of coverage, assess liability, and determine damages.
• Takes recorded statements from all parties involved in the claim.
• Independently determines exposure, establishes adequate initial reserves, and makes timely adjustments as required.
• Assigns and directs activities of internal and external resources as required, including independent adjusters and appraisers.
• Determines whether additional evidence is required, including but not limited to accident reports, accident scene reconstructions, witness statements, police reports, and expert opinions.
• Independently determines settlement value of the loss and negotiates proper settlement of claims within authority.
• Provides recommendations to management for settlement and disposition of claims exceeding authority level.
• Documents clearly and concisely all relevant activity on assigned files and makes recommendations for additional activity as appropriate.
• Stays abreast of state license requirements and participates in education as required.

Requirements

• Bachelor’s degree preferred or equivalent claims technical experience required.
• 1-3 years of claims experience.
• UM/UIM experience.
• PIP experience.

Pay

The typical base salary range for this position is $62,000 – $88,000, based on location, role, experience, and skillset. For candidates located in San Francisco, CA; Washington DC; Massachusetts-based offices; and the New York City metro area, the base salary range is $79,000 - $91,000.

Benefits

• Comprehensive medical, dental, and vision insurance with no waiting period.
• Competitive paid time off programs.
• 401(k) savings and annual contributions of up to 12% of annual salary.
• Mental health support programs, life and disability insurance, and paid parental leave.
• A variety of additional voluntary benefits.

Why Choose Intact

• Our Values: We are committed to acting with the highest ethical standards through our five core values: integrity, respect, customer-driven, excellence, and social responsibility.
• Diversity and Inclusion: We see diversity as a strength and aspire to create an environment where everyone can be themselves, grow, and succeed.
• Work-Life Balance: We offer flexible work arrangements and time-off options to foster a healthy work-life balance.
• Growth Opportunities: Shape the future, collaborate with inspiring people, and grow your skills in a supportive environment.