Claim Operations Analyst

Location: Purchase, NY (office-based)

About the role

The Claims Operations team plays a critical role in supporting the delivery of high-quality claims services across multiple lines of business. Working closely with Claims Professionals and business partners, the team helps ensure accurate claim administration, operational efficiency, and exceptional service to internal and external stakeholders.

Responsibilities

• Support the administration of claim files, including claim setup, documentation, correspondence, and coverage review support.
• Deliver responsive service to Claims professionals, brokers, clients, and other internal and external stakeholders.
• Process claim-related transactions and administrative activities accurately while maintaining service standards and data integrity.
• Manage competing priorities, proactively identify issues, and help drive timely resolution and delivery of work.
• Maintain accurate claim information across claims management systems and support the timely processing of payments, reserves, and related transactions.
• Collaborate across the Claims organization to support operational objectives, process improvements, and special initiatives that enhance efficiency and service delivery.

Requirements

• Experience in claims support, claims operations, insurance administration, or a related insurance environment.
• Knowledge of insurance policies, coverage forms, and basic coverage analysis.
• Strong analytical, organizational, problem-solving, and prioritization skills with a high degree of accuracy and attention to detail.
• Proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.
• Excellent communication and interpersonal skills with the ability to effectively partner with internal and external stakeholders.
• Ability to manage multiple priorities and work independently in a fast-paced, deadline-driven environment.
• Strong customer service mindset, sense of urgency, and commitment to continuous improvement and operational excellence.

Pay

Salary Range: $55,000 – $95,000. Actual compensation will depend on several factors including cost of living, qualifications, skills, competencies, and relevant experience.

Benefits

• Two medical plans to choose from: a Traditional PPO and a Consumer Driven Health Plan with a Health Savings account (competitive employer contribution).
• Pharmacy benefits with mail order options.
• Dental benefits including orthodontia for adults and children.
• Vision benefits.
• Health Care & Dependent Care Flexible Spending Accounts.
• Company-paid Life & AD&D benefits, with the option to purchase Supplemental life coverage for employee, spouse, and children.
• Company-paid Disability benefits with competitive salary continuation payments.
• 401(k) Retirement Savings Plan with competitive employer contributions.
• Competitive paid-time-off programs, including company-paid holidays.
• Competitive Parental Leave Benefits & Adoption Assistance program.
• Employee Assistance Program.
• Tax-Free Commuter Benefit.
• Tuition Reimbursement & Professional Qualification benefits.