CL Service Center Rep II

What You'll Do

• Service incoming calls and maintaining service levels according to metrics for production, quality and service.
• Communicate with agents, brokers, policyholders, third party vendors and other jewelry industry companies to obtain further information, present premium quotations or explain company underwriting policies within authority and premium payment.
• Responsible for making decisions to accept, reject or modify business for accounts to ensure a profitable book of business.
• Refer files per letter of authority.
• Recommend adequate limits of insurance, provide loss prevention advice, suggest programs and communicate initiatives, and offer security recommendations/requirements for the financial security of our customers and JM.
• Determine pricing that is commensurate for the exposure and in line with prescribed predictive modeling strategy.
• Pricing must comply with state regulations and the current JM pricing philosophy and must be well documented.
• Develop and maintain positive relationships with all internal and external partners.

What We Offer

• Community & Giving: Benefit from 50% charitable gift matching and paid volunteer time to support nonprofit causes.
• Great Place to Work® Certified: Join a team recognized for an environment of innovation and growth.
• Collaborative Culture: Work alongside talented, passionate peers who value ownership and continuous learning.
• Competitive Compensation & Benefits: Includes performance bonuses, generous paid time off, and a top-tier retirement program with 401(k) matching and additional company contributions.