CityVet South Hulen Client Service Specialist - CSS Associate

CityVet’s culture is built around people who are passionate about making a difference. The company values individuality, invests in professional growth, and believes the best care starts with caring people. The South Hulen clinic is looking for Client Service Specialists to be the primary point of contact for clients, ensuring a pleasant experience and building lasting relationships.

About the role

The Client Service Specialist (CSS) serves as the clinic’s first impression, handling both phone and face‑to‑face interactions. The CSS ensures smooth appointment flow, provides client education, and supports the team in delivering high‑quality pet care.

Responsibilities

• Manage appointment check‑ins and book new appointments.
• Partner with the team on proper discharge information for grooming, clinic visits, walk‑ins, technician appointments, boarding, and retail appointments.
• Understand, communicate, and prioritize scheduled appointments, client education, and lobby triage by vaccine, wellness, parasite, and retail needs to maintain an efficient daily workflow.
• Greet and welcome all clients entering the clinic, open the door, check patients in, notify clients of any appointment delays, care for clients during their wait, and alert staff of the client’s arrival.

Requirements

• Must be at least 18 years of age at the time of hire.

Benefits

• 401(k) retirement savings plan with a 4% employer match.
• Health Savings Account (HSA) option.
• Paid time off, floating holidays, flexible schedules, and paid parental leave.
• Health, Dental (including Adult Orthodontics option), Vision, Disability, and Life Insurance.
• Personal Pet‑Care Program and Employee Discount Program.
• Free telemedicine for full‑time team members and their families.
• Comprehensive mental health benefits through an Employee Assistance Program.