CityVet Waxahachie Client Service Specialist - CSS Associate

About the Role

CityVet is looking for Client Service Specialists to join our team! At CityVet, we know our team of happy people is as unique and diverse as the pets we care for. We recruit and promote CityVet team members based on their abilities and accomplishments and create a welcoming environment for all.

Responsibilities

• Manage appointment check-ins, book new appointments, and partner with the team on proper discharge information for: grooming, clinic, walk-ins, technician appointments, boarding, and retail appointments.
• Understand, communicate, and properly prioritize scheduled appointments, client education, and lobby triage by vaccine, wellness, parasite, and retail needs to ensure an efficient and productive schedule and daily workflow.
• Greet and welcome all clients entering the clinic by opening the door, checking patients in for their appointment, notifying clients of any appointment delays, caring for clients during their wait, and alerting the staff of the client’s arrival.

Qualifications

• At least 18 years of age at the time of hire.

Benefits

• Investment in Your Future: A 401(k) retirement savings plan with a 4% employer match, a Health Savings Account option, and growth opportunities.
• Work-Life Balance: Paid time off and floating holidays, flexible schedules, and paid parental leave.
• Exceptional Health and Supplemental Benefits: Health, Dental (+Adult Ortho option!), Vision, Disability, & Life Insurance, Personal Pet-Care Program, Employee Discount Program.
• Care When You Need It: Free telemedicine for all full-time team members and their families, as well as comprehensive in-the-moment mental health benefits through our robust Employee Assistance Program.

For other CityVet roles, visit our careers page. Follow the growth of CityVet on LinkedIn! This Employer participates in E-Verify.