Client Service Manager Associate

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow.

About the role

As a Client Manager Associate, you’ll manage a portfolio of client accounts, ensuring they receive the care and solutions they need to succeed. You’ll play a key role in driving client satisfaction, retention, and business growth while fostering a culture of collaboration and continuous improvement.

Responsibilities

• Manage client accounts, acting as a trusted advisor and partner.
• Lead the renewal process, working closely with the Production team to deliver the best outcomes for clients.
• Help secure existing business and drive growth by building strong relationships and identifying opportunities to expand services.
• Collaborate with team members to support branch priorities.

Requirements

• Bachelor's degree with 0+ years client service and/or claims management experience OR High School degree/GED with 3+ years client service and/or claims management experience.
• Producer's License.
• Proficiency in Microsoft Office.
• Appropriate licensing as required.
• Ability to travel up to 25% of the time.

Preferred Qualifications

• Previous insurance knowledge and experience managing client relationships.
• Solid financial acumen.
• Experience managing client accounts and delivering excellent service.

Skills

• Proficient in using technology as a tool to maximize productivity and quality.
• Strong written and verbal communication skills.
• Comfortably engages others in consultative discussion.
• Effectively manages multiple and sometimes competing priorities.
• Works in a self-directed manner.

Schedule

• Monday–Friday, 8:00 AM–5:00 PM.
• Hybrid: Minimum 2 days in office, work from home optional other 3 days.

Location: 5101 South Nevada, Sioux Falls, South Dakota. Will require a Life & Health (L&H) License within the first 60 days if you do not already have one.

Benefits

• Medical, dental, and vision plans (effective from day one).
• Life and accident insurance.
• 401(K) and Roth options.
• Tax-advantaged accounts (HSA, FSA).
• Educational expense reimbursement.
• Paid parental leave.
• Digital mental health services (Talkspace).
• Flexible work hours (availability varies by office and job function).
• Training programs.
• Gallagher Thrive program – elevating your health through challenges, workshops, and digital fitness programs for overall wellbeing.
• Charitable matching gift program.