City Valet Manager - Louisville

About the role

The Valet City Manager oversees the operations, financial performance, and service quality of multiple valet locations within a designated city or region. This role ensures efficient operations, strong client relationships, and exceptional customer experience while managing staff, optimizing revenue, and maintaining compliance with company policies and local regulations.

Responsibilities

• Oversee the daily operations of multiple valet parking locations, ensuring smooth and efficient service.
• Develop and enforce operational procedures, safety protocols, and company policies, conducting regular site visits to monitor service quality, vehicle handling, and adherence to company standards.
• Implement strategies to optimize traffic flow, space utilization, and overall service efficiency.
• Recruit, hire, train, and manage valet supervisors, attendants, and operational staff. Ensure employees meet performance expectations, appearance standards, and customer service protocols. Conduct staff evaluations, provide coaching, implement development programs, and address staffing needs, scheduling, and employee relations to maintain a productive and engaged workforce.
• Maintain financial performance, including revenue, expenses, and profitability. Identify opportunities for revenue growth through pricing adjustments, new service offerings, and operational efficiencies, as well as prepare and present financial reports and forecasts to senior management.
• Address client concerns, negotiate contracts, and maintain strong professional relationships with property owners, business partners, and municipal stakeholders. Develop strategies to improve service quality, exceed client expectations, and identify new business opportunities to expand valet operations.
• Ensure all valet locations provide exceptional customer service focused on guest satisfaction. Monitor and respond to customer feedback, complaints, and service issues promptly, and implement training programs to enhance guest interactions and improve service quality.
• Enforce company safety policies to prevent vehicle damage, employee injuries, and liability issues, and conduct safety audits and training sessions to maintain a secure work environment.
• Oversee the use and maintenance of valet parking equipment, ticketing systems, and payment processing technology, and identify and recommend technology upgrades to improve efficiency and service delivery.
• Due to the geographic scope of the role, travel may be required, focusing on site visits to oversee performance, address challenges, and support new account launches. Ongoing communication is essential, providing consistent updates and performance insights into leadership.

Qualifications

• A bachelor’s degree in business, Hospitality, Management, or a related field is preferred but not required.
• 5+ years of experience in valet parking, hospitality, transportation, or operations management, with a proven track record of successfully managing multiple locations and large teams.
• Strong financial acumen, including experience in budgeting, financial reporting, and revenue optimization.
• Advanced client management skills, with experience in contract negotiations and business development.
• Familiarity with local parking laws, permits, and compliance regulations.
• A valid driver’s license and reliable transportation.
• A clean background check.
• Advanced client management skills, focusing on building and maintaining strong relationships.
• Effective training and leadership skills, demonstrating hands-on coaching, team building, and adaptability across multiple sites.
• Payroll management expertise in managing payroll focused on scheduling and overtime control.
• Technological proficiency in relevant technology, particularly in PMC’s revenue management and scheduling software.
• Excellent communication and reporting skills, regularly reporting to operations and HR, and effectively communicating complex information in a clear and concise manner.
• Adaptability and flexibility to changing environments and managing various demands, especially in a role that involves frequent travel and the capacity to handle unexpected challenges in project management and revenue operations.