Leasing Manager

About the role

The Leasing Manager oversees all aspects of leasing and marketing at the property. They work closely with the Community Manager to set leasing goals and develop a strategic marketing plan for achieving budgeted occupancy. The Leasing Manager leads the leasing team, manages personnel, and ensures positive resident relations.

Responsibilities

• Regular/daily onsite attendance is required
• Audit all lease files to ensure adherence to policies and procedures
• Deal with resident complaints, concerns, and requests to ensure resident satisfaction
• Develop and implement resident retention programs
• Effectively show, lease, and move in prospective residents
• Assist in developing the annual marketing plan and marketing budget
• Implement all marketing efforts and outreach, developing campaigns and assisting with design to generate traffic
• Maintain thorough product knowledge of the property and competition as well as market conditions; complete weekly market survey report
• Utilize established sales and marketing strategies to increase property traffic, maintain closing ratios, and achieve budgeted occupancy
• Aid in screening, hiring, training, coaching, and developing on-site staff
• Affirm staff compliance and consistency with Company policies and procedures
• Manage excellent customer service and monitor service request turnaround and responsiveness of maintenance staff
• Ensure property appearance and ensure repairs are noted and completed on a timely basis (this requires regular property inspections and tours)
• Aid in supervision of all business functions related to operations
• Plan for and utilize property resources, equipment, and supplies economically

Requirements

• High School Diploma or Equivalent
• Bachelor’s degree preferred or one year’s experience in the housing industry
• Ability to understand and perform all on-site software functions
• Basic computer skills required
• Basic knowledge of Fair Housing Laws and OSHA requirements

Physical Requirements

• Regularly stand or sit for prolonged periods
• Communicate with others to exchange information and repeat motions that may include wrists, hands, and/or fingers
• Ascend/descend ladders, stairs, scaffolding, ramps, step stools, and the like
• Move about to accomplish tasks or move from one worksite to another
• Operate motor vehicles and/or golf carts
• Assess the accuracy, neatness, and thoroughness of the work assigned
• Traverse flat and non-flat terrain
• Occasionally move self into different positions to accomplish tasks in various environments including tight and confined spaces, work in an overhead position and reach, adjust or move objects of up to 25 lbs. in all directions, lift and place objects up to 25 lbs
• Operate machinery or power tools
• Identify and inspect objects
• Be able to work overtime, weekends, night hours (emergencies)
• Work in extremely low or high temperatures
• Work in outdoor environments such as precipitation and wind
• Work in small and/or enclosed spaces
• Be exposed to hazardous chemicals

Education/Experience

• High School Diploma or Equivalent
• Bachelor’s degree preferred or one year’s experience in the housing industry

Skills

• Strong communication and interpersonal skills
• Effective problem-solving and decision-making abilities
• Ability to manage multiple tasks and priorities
• Knowledge of fair housing laws and OSHA requirements

Benefits

• Medical, dental, vision, life, accidental, and disability insurance
• 401K with employer matching
• Commission and performance bonuses, when applicable
• Paid sick days
• Company holidays

Pay

$22 per hour

Schedule

Full-time position