City Manager, St. Louis

Dropoff provides reliable same-day delivery, empowering businesses to meet and exceed rising customer expectations. Trusted by national leaders in healthcare, retail, and industrial sectors, we partner with enterprises to fulfill critical customer needs through professional drivers and proactive customer service. We are transforming the same-day delivery experience in a rapidly growing U.S. market.

About the role

The City Manager, St. Louis is responsible for ensuring excellence and consistency in local market operations across metropolitan areas within a defined region. This includes continuous recruitment for independent contractor drivers. The role focuses on on-time delivery, local market operational expenses, and customer satisfaction. This is an entry-level management position reporting to the General Manager.

This is a hybrid role. The ideal candidate is expected to be on-site at client locations for a portion of the day and work remotely for the remainder. Candidates must have access to reliable transportation, as periodic travel to client sites or meetings is required.

Responsibilities

• Ensure proper supply of driver capacity to manage customer delivery demand for assigned markets successfully.
• Recruit, train, and provide ongoing supervision of the local market driver fleet.
• Assist with weekly driver payroll to ensure accuracy each week.
• Monitor daily order flow and driver performance to improve market performance.
• Make proactive recommendations to senior leadership to improve overall market performance.
• Work in partnership with Customer Service and Account Management staff to provide consistent service and react/respond to service escalations on a timely basis.
• Actively work in partnership with Dispatch staff to monitor order flow, delivery assignment, and timely delivery completion by drivers.
• Partner with client success management to optimize the performance of existing accounts.
• Identify and address key improvement areas to assure ongoing client satisfaction.

Requirements

• Proven ability to work independently and make good decisions with minimal direction.
• Clear and precise communication skills—both written and verbal.
• Strong leadership skills, with an ability to both serve and direct team activities.
• Positive interpersonal skills, maintaining a positive attitude while working with individuals in different departments and in pressured situations.
• Strong analytical skills (review complex data, draw accurate conclusions, and make business recommendations).
• Strong problem-solving skills, with an ability to react quickly and work well in a dynamic environment.
• Experience in same-day delivery or healthcare logistics is a plus.

Benefits

• Stock options (every employee is an owner in the company).
• Competitive healthcare plan for you and your dependents.
• Flexible vacation policy (work/life balance is important to us).
• Inclusive culture that celebrates unique talents.
• Room to grow your career (internal career progression encouraged).