City Manager - Raleigh, NC

About the Role

Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and porter/bell services across multiple industries including hotels, resorts, healthcare, and event venues. With a commitment to excellence and a guest-first mindset, PMC serves as an extension of the hospitality experience—delivering seamless, high-touch service to partners and guests alike.

The Valet City Manager is responsible for overseeing the operations, financial performance, and service quality of multiple valet locations within a designated city or region. This role ensures efficient operations, strong client relationships, and exceptional customer experience while managing staff, optimizing revenue, and maintaining compliance with company policies and local regulations. The City Manager serves as the key liaison between the company, property owners, and business partners to drive growth and operational excellence.

The primary objective is to lead and manage valet parking operations by ensuring efficient service delivery, financial profitability, and high customer satisfaction. The City Manager focuses on staff leadership, client relations, and operational efficiency, implementing strategies that enhance revenue, improve service quality, and maintain a safe and professional work environment across all valet locations.

Duties and Responsibilities

• Operations Management: Oversee the daily operations of multiple valet parking locations, ensuring smooth and efficient service. Develop and enforce operational procedures, safety protocols, and company policies, conducting regular site visits to monitor service quality, vehicle handling, and adherence to company standards. Implement strategies to optimize traffic flow, space utilization, and overall service efficiency.
• Staff Leadership and Development: Recruit, hire, train, and manage valet supervisors, attendants, and operational staff. Ensure employees meet performance expectations, appearance standards, and customer service protocols. Conduct staff evaluations, provide coaching, implement development programs, and address staffing needs, scheduling, and employee relations to maintain a productive and engaged workforce.
• Financial and Revenue Management: Monitor and analyze financial performance, including revenue, expenses, and profitability. Oversee cash handling, reporting, and compliance with financial procedures. Identify opportunities for revenue growth through pricing adjustments, new service offerings, and operational efficiencies, as well as prepare and present financial reports and forecasts to senior management.
• Client and Business Relations: Serve as the primary point of contact for property owners, business partners, and municipal stakeholders. Address client concerns, negotiate contracts, and maintain strong professional relationships. Develop strategies to improve service quality, exceed client expectations, and identify new business opportunities to expand valet operations.
• Customer Experience and Service Quality: Ensure all valet locations provide exceptional customer service focused on guest satisfaction. Monitor and respond to customer feedback, complaints, and service issues promptly and implement training programs to enhance guest interactions and improve service quality.
• Compliance and Safety: Ensure adherence to local parking regulations, permits, and legal requirements. Enforce company safety policies to prevent vehicle damage, employee injuries, and liability issues, and conduct safety audits and training sessions to maintain a secure work environment.
• Technology and Equipment Management: Oversee the use and maintenance of valet parking equipment, ticketing systems, and payment processing technology and identify and recommend technology upgrades to improve efficiency and service delivery.
• Travel and Communication: Due to the geographic scope of the role, travel may be required, focusing on site visits to oversee performance, address challenges, and support new account launches. Ongoing communication is essential, providing consistent updates and performance insights to leadership. In some cases, the Manager may need to use a personal cell phone to manage operational matters effectively.
• Supervisory Responsibilities: Actively involve staff in planning, decision-making, and process improvement while taking full responsibility for team performance. Maintain an open and accessible leadership style, providing regular feedback, supporting skill development, and encouraging professional growth. Seek and apply feedback from both internal and external customers, promote a culture of quality, and continuously work to enhance processes, services, and supervisory skills to drive team success.
• Additional Responsibilities: Other tasks may be assigned as needed to support the company's overall operational and financial objectives, with the expectation that management remains flexible and responsive to evolving business needs. Attend required staff meetings and complete assigned training modules in a timely manner. This includes but is not limited to the ability to work flexible hours when needed, particularly during financial close periods, and occasional travel for financial reviews, audits, or corporate meetings may be required.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Education/Experience: A bachelor's degree in Business, Hospitality, Management, or a related field is preferred but not required. Candidates should have 5+ years of experience in valet parking, hospitality, transportation, or operations management, with a proven track record of successfully managing multiple locations and large teams. Strong financial acumen is required, including experience in budgeting, financial reporting, and revenue optimization. Excellent client relationship management skills, with experience in contract negotiations and business development, are required. Familiarity with local parking laws, permits, and compliance regulations is essential.
• Certificates and Licenses: A valid driver's license and reliable transportation are required, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period. Candidates must also pass and maintain a clean background check. No special certifications are necessary for this position.
• Advanced Client Management Skills: Building and maintaining strong relationships, effective communication with stakeholders, understanding their needs, and quickly resolving issues. Ability to anticipate client requirements, coordinate responses across multiple locations, and adjust strategies as needed to ensure client satisfaction and foster long-term partnerships.
• Effective Training and Leadership Skills: Practical knowledge of basic training methods, operational software, and essential leadership principles to guide teams effectively. Hands-on coaching, team building, and adaptability across multiple sites. Flexible leadership, accountability, and clear communication to ensure consistent operations and engaged employees.
• Payroll Management: Expertise in managing payroll focused on scheduling and overtime control. Ability to instruct managers in creating efficient schedules and monitoring these for operational efficiency to optimize labor costs.
• Technological Proficiency: A solid grasp of relevant technology, particularly in PMC's revenue management and scheduling software. Collaborating with IT departments and external vendors for the successful rollout of new technologies.
• Excellent Communication and Reporting Skills: Regularly reporting to operations and HR, as well as effective communication with various departments and external vendors. Ability to communicate complex information in a clear and concise manner.
• Adaptability and Flexibility: Adaptable to changing environments and flexible in managing various demands, especially in a role that involves frequent travel and the capacity to handle unexpected challenges in project management and revenue operations.

Work Environment

The work environment for this role includes both indoor and outdoor settings, requiring collaboration with teams, vendors, and clients on-site and in corporate environments. Associates may frequently use computers, communicate via phone, and perform duties in or around corporate office settings.

Physical Demands

Requirements may include extended periods of sitting, standing, walking, and the ability to lift moderate weights when necessary. Specific vision abilities—close, distance, peripheral, depth perception, and focus adjustments—may be required to ensure on-site awareness and safety.

Cell Phone Use

Employees may be required to use personal cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications. Reimbursement for work-related phone usage will follow company policy.

Pay Transparency

PMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity.

Additional Compensation and Benefits

• Health Benefits – Medical, vision and dental insurance – Upon eligibility
• 401K – Upon eligibility
• Supplemental Insurance – Life insurance and critical illness
• Bonus opportunities
• Internal leadership development program
• Paid time off
• Paid training
• Tuition assistance through Bellevue University – Up to $5,250 per year
• Nationwide discounts through Perks at Work
• Military friendly employer

Employment Terms

Employment with PMC is on an at-will basis, meaning either the employee or the employer may end the employment relationship at any time, for any reason, with or without cause or notice, in accordance with applicable laws. A 120-day introductory period applies.

This position is classified as exempt under the Fair Labor Standards Act (FLSA), meaning employees in this role are not eligible for overtime pay for hours worked beyond 40 in a workweek at a rate of one and one-half times their regular hourly rate. PMC adheres to all applicable federal, state, and local wage and overtime laws, ensuring that compensation complies with these legal standards. All hourly rates will meet or exceed the minimum wage requirements for your specific work location. PMC is compliant with all state workman's compensation laws.

PMC is compliant with all state specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc.