City Manager - Charlottesville

About the role

The Valet City Manager oversees operations, financial performance, and service quality of multiple valet locations within a designated city or region. This role ensures efficient operations, strong client relationships, and exceptional customer experience while managing staff, optimizing revenue, and maintaining compliance with company policies and local regulations.

Responsibilities

• Oversee daily operations of multiple valet parking locations, ensuring smooth and efficient service.
• Develop and enforce operational procedures, safety protocols, and company policies, conducting regular site visits to monitor service quality, vehicle handling, and adherence to company standards.
• Implement strategies to optimize traffic flow, space utilization, and overall service efficiency.
• Recruit, hire, train, and manage valet supervisors, attendants, and operational staff, ensuring employees meet performance expectations, appearance standards, and customer service protocols.
• Conduct staff evaluations, provide coaching, implement development programs, and address staffing needs, scheduling, and employee relations to maintain a productive and engaged workforce.
• Maintain financial performance, including revenue, expenses, and profitability, by monitoring and analyzing financial data, identifying opportunities for revenue growth, and preparing and presenting financial reports and forecasts to senior management.
• Address client concerns, negotiate contracts, and maintain strong professional relationships with property owners, business partners, and municipal stakeholders.
• Ensure all valet locations provide exceptional customer service focused on guest satisfaction by monitoring and responding to customer feedback, complaints, and service issues promptly and implementing training programs to enhance guest interactions and improve service quality.
• Ensure adherence to local parking regulations, permits, and legal requirements by enforcing company safety policies to prevent vehicle damage, employee injuries, and liability issues, and conducting safety audits and training sessions to maintain a secure work environment.
• Oversee the use and maintenance of valet parking equipment, ticketing systems, and payment processing technology, identifying and recommending technology upgrades to improve efficiency and service delivery.
• Travel and communicate due to the geographic scope of the role, focusing on site visits to oversee performance, address challenges, and support new account launches. Ongoing communication is essential, providing consistent updates and performance insights into leadership.
• Actively involve staff in planning, decision-making, and process improvement while taking full responsibility for team performance. Maintain an open and accessible leadership style, providing regular feedback, supporting skill development, and encouraging professional growth.
• Attend required staff meetings and complete assigned training modules in a timely manner. Perform other tasks as needed to support the company's overall operational and financial objectives.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• A bachelor’s degree in business, Hospitality, Management, or a related field is preferred but not required.
• Candidates should have 5+ years of experience in valet parking, hospitality, transportation, or operations management, with a proven track record of successfully managing multiple locations and large teams.
• Strong financial acumen is required, including experience in budgeting, financial reporting, and revenue optimization.
• The City Manager must also demonstrate excellent client relationship management skills, with experience in contract negotiations and business development.
• Familiarity with local parking laws, permits, and compliance regulations is essential to ensure efficient, legal, and seamless operations.
• A valid driver’s license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period.
• Candidates must also pass and maintain a clean background check.
• No special certifications are necessary for this position.
• Advanced client management skills, including the ability to build and maintain strong relationships, anticipate client requirements, coordinate responses across multiple locations, and adjust strategies as needed.
• Effective training and leadership skills, including practical knowledge of basic training methods, operational software, and essential leadership principles to guide teams effectively.
• Payroll management expertise in managing payroll focused on scheduling and overtime control.
• Technological proficiency, particularly in PMC’s revenue management and scheduling software.
• Excellent communication and reporting skills, including the ability to communicate complex information in a clear and concise manner.
• Adaptability and flexibility to changing environments and managing various demands, especially in a role that involves frequent travel and the capacity to handle unexpected challenges in project management and revenue operations.
• Physical demands include extended periods of sitting, standing, walking, and the ability to lift moderate weights when necessary.
• Specific vision abilities—close, distance, peripheral, depth perception, and focus adjustments—are required to ensure on-site awareness and safety.
• Cell phone use may be required for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications.
• Pay transparency and equity among all employees are ensured, with fair labor standards and compliance with all applicable federal, state, and local wage and overtime laws.
• Equal employment opportunity is provided, with consideration for race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, and military status.
• PMC is compliant with all state workman’s compensation laws and FMLA paid leave requirements, such as sick leave, state paid family leave, etc.
• All hourly rates will meet or exceed the minimum wage requirements for your specific work location.
• PMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed.
• PMC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity.

Benefits

Health Benefits – Medical, vision and dental insurance – Upon eligibility
401K – Upon eligibility
Supplemental Insurance – Life insurance and critical illness
Bonus opportunities
Internal leadership development program
Paid time off
Paid training
Tuition assistance through Bellevue University – Up to $5,250 per year
Nationwide discounts through Perks at Work
Military friendly employer

Pay

PMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity.

Schedule

PMC adheres to all applicable federal, state, and local wage and overtime laws, ensuring that compensation complies with these legal standards. All hourly rates will meet or exceed the minimum wage requirements for your specific work location.