City Cruises ALX - Part Time Boat Captain
Hornblower Group is a global leader in experiences and transportation, with a 100-year history and a portfolio that includes water-based experiences (dining and sightseeing cruises), land-based experiences (walking and food tours), and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers land- and water-based experiences as well as ferry and transportation services. Subsidiaries include Hornblower Marine, Seaward Services, Inc., and Anchor Operating System, LLC. The company operates in over 10 countries, 50+ U.S. cities, and serves more than 20 million guests annually, with corporate offices in Orlando, San Francisco, Boston, Chicago, London, New York, Dublin, and across Ontario, Canada.
About the role
The successful Captain will greet all guests and ensure consistently high levels of safety, quality, service, and guest satisfaction while maintaining profitability.
Responsibilities
- Cruise Execution
- Rotate as cruise captain, ensuring adherence to procedures in the Product Management Guide, including pre-cruise preparation, cruise scripts, crew supervision, vessel piloting, Coast Guard compliance, and guest satisfaction.
- Gather cruise event details from other departments to fulfill special guest requests.
- Conduct pre-cruise meetings to communicate necessary information (e.g., special needs, boarding procedures).
- Ensure staff and guests adhere to all safety standards and procedures.
- Participate in the Safety Program, including emergency drills.
- Maintain all ship’s systems and boarding facilities (gangways, diesel, hydraulic, pneumatic, electrical, water, fire suppression, communications, and navigation).
- Ensure adherence to Coast Guard, federal, and local regulations.
- Strictly comply with the Emergency Response Plan.
- Operations Team Management
- Recruit non-exempt operations staff as needed.
- Train new crew members.
- Schedule crew according to the staffing matrix.
- Adhere to performance management guidelines for discipline and termination.
- Recommend crew promotions to Marine Management.
- Develop positive working relationships with city department heads and peers.
- Foster strong teamwork within the staff.
- Guest Service
- Resolve guest problems using strong service skills and effective communication.
- Oversee safety program implementation in accordance with Coast Guard regulations and company policies.
- Administration
- Complete shift records: checklists, logbooks, payroll, and safety training documentation.
- Ensure accurate and prompt completion of incident reports.
- Administer payroll system, including scheduling, checking, transmitting, and processing.
- Execute collateral duties: uniforms, crew training, safety training, recruiting, scheduling, and routine vessel maintenance.
- Schedule crew work periods for maximum payroll efficiency.
- Attend all scheduled meetings.
- Assist with accounting tasks, including invoice processing.
- Perform additional job duties as assigned by management.
Requirements
- High school diploma or equivalent.
- Currently possess a 100-ton license with a satisfactory record.
- Minimum of five (5) years of marine experience, preferably including two (2) years as a captain with an outstanding record.
- Detailed working knowledge of all ship’s systems: gangways, diesel, hydraulic, pneumatic, electrical, water (potable, raw, black, and gray), fire suppression, communications, and navigation.
- Able to operate a vessel in accordance with all Coast Guard rules and procedures.
- Vessel handling and navigation knowledge required.
Qualifications
- Able to communicate effectively in oral and written form.
- Able to deal with internal and external guests, requiring patience, tact, and diplomacy.
- Ability to establish and maintain effective working relationships.
- Ability to analyze and solve problems.
- Demonstrated ability to manage multiple priorities/tasks.
- Proficient in Microsoft Office applications (especially Word & Excel).