CITRIX Engineer with Security Clearance

Responsibilities

• Build, configure, and deploy Citrix Virtual Apps and Desktops (CVAD) systems.
• Manage system configurations, enforce security standards (such as DISA STIGs), and patch servers across customer environments using WSUS, Group Policy, and Powershell.
• Administer, maintain, and troubleshoot CVAD components on Windows Server 2012, 2016, 2019, and 2022 environments, ensuring uptime and optimal performance.
• Administer, maintain, and troubleshoot Citrix NetScalers (physical and virtual).
• Maintain and upgrade Windows servers, applying necessary security measures to ensure compliance with DISA and DOD standards.
• Troubleshoot connectivity issues across Windows systems and collaborate on customer application support.
• Collaborate with storage and virtualization teams to optimize system performance and resource allocation.
• Contribute to the documentation of server environments and processes using SharePoint and other documentation tools.
• Manage change requests, incidents, and service tickets through ServiceNow and Jira.
• Participate in an on-call rotation to address critical system issues.
• Work closely with stakeholders to understand their needs, provide exceptional technical support, and offer professional advice on system upgrades and design.
• Collaborate effectively with other internal teams, particularly within the DC2HS Division, using the Agile process and Jira for Kanban or Sprint process management.
• Develop and maintain automation scripts and tools, with a particular emphasis on PowerShell, to streamline system administration tasks.

Qualifications

• Strong experience with Citrix Virtual Apps and Desktops/NetScaler and Windows Server Technologies.
• Expertise in managing DISA STIGs, patching, and securing Citrix and Windows environments.
• Proficiency in PowerShell for automation and system management.
• In-depth knowledge of Active Directory and Group Policy.
• Strong documentation skills for both technical and process documentation.
• Ability to work independently and as part of a collaborative, cross-functional team.
• Excellent written and verbal communication skills, with the ability to communicate technical information clearly to both technical and non-technical audiences.