Citrix Administrator- Level 1

SOC Analyst (Security Monitoring)

• Monitor and analyze security events to identify potential threats.
• Respond to alerts and incidents, escalating as necessary.
• Document findings and provide recommendations for improvement.

Systems Administrator (Tier 2/3 Support)

• Provide technical support for hardware and software issues.
• Perform routine maintenance and upgrades of systems infrastructure.
• Collaborate with other IT teams to resolve complex problems.

Service Desk Analyst

• Handle incoming customer service requests and inquiries.
• Assist users with technical issues and provide guidance.
• Track and document service requests and resolutions.

Program Manager

• Develop and manage project plans and timelines.
• Oversee team activities and ensure project goals are met.
• Communicate progress and challenges to stakeholders.

Outreach and Engagement Program Manager

• Plan and execute outreach and engagement initiatives.
• Manage program budgets and resources effectively.
• Evaluate program effectiveness and make improvements.