Circulation Services Assistant

About the role

Under direction, the Circulation Services Assistant provides circulation services to patrons and supports the Circulation Services Department with projects as assigned.

Responsibilities

• Circulation Service: Checks items in and out, ensuring accurate transactions; assists patrons in matters relating to their library accounts, including registering patrons for library cards; accepts applications for Golden Buckeye and Voter Registration; provides curbside service to patrons; assesses, accepts and processes fine and fee payments; prepares, receives and processes library materials to and from other locations.
• Customer Service: Provides excellent customer service to all library patrons; maintains confidentiality of patron information; responds to questions from patrons in person, over the phone and/or virtually; directs patrons to library areas, staff, or outside agencies as appropriate; retrieves library materials for patrons.
• Outreach Services: Selects materials for delivery to individual patrons and/or community partners.
• Teamwork: Maintains a collaborative working environment; provides support to department projects, as needed; attends meetings and serves on staff committees, as requested; supports library-wide initiatives, such as SummerREAD.
• Miscellaneous: Records statistics for library transactions, as required; maintains and increases library knowledge and skills through professional development; represents the library at community events, as assigned; performs additional duties and assignments, as required.

Requirements

Physical and Environmental Factors

• Physical: Frequent walking, sitting, standing, stooping, kneeling, crouching and pushing carts. Moving/lifting up to 50 pounds, pushing up to 100 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Environmental: Typical office setting with no extreme temperatures or fumes. Minimal, if any, exposure to hazardous materials. Exposure to dust.

Minimum Requirements

• Education: High School diploma or equivalent.
• Experience: One (1) to three (3) years of customer service experience is preferred.

Skills

• Effective verbal and interpersonal skills to respond to coworkers, supervisor, and patrons.
• Organization, prioritizing and coordinating multiple tasks.
• Basic communication skills.
• Basic computer skills.
• Incumbent may be required to work a flexible schedule including evenings and weekends.