Circulation Assistant

About the role

The Circulation Assistant, Grade 17 is responsible for providing superior customer service to patrons of all ages. This includes assisting patrons with basic information questions in person, over the phone, and electronically. The position also involves overseeing the department in the absence of the supervisor, handling staff and patron inquiries, and working with a variety of software and library automation programs.

Responsibilities

• Oversees the department in absence of the supervisor, handling staff and patron inquiries
• Works with a variety of software and library automation programs
• Responsible for special department projects as assigned
• Responsible for opening and closing procedures including cash register and deposit tasks
• Affords assistance with all circulation duties, including but not limited to library card registration, patron account services, collection maintenance, and Interlibrary Loan
• Keeps current with library events, SCPL Intranet, calendar, and meeting room reservations
• Affords assistance with training new employees
• Affords assistance with additional branch and department coverage as needed

Requirements

• Bachelor’s degree or equivalent combination of education and experience
• Some supervisory or leadership experience preferred

Qualifications

• Knowledge of public library procedures, practices, and equipment
• Excellent interpersonal and customer service skills that display a positive attitude, cultural sensitivity, a sense of humor, with the ability to interface with people from all backgrounds and age groups
• Strong technology skills and ability to work with a variety of devices, software, and audio-visual equipment
• Creative, flexible, and organized with good time management skills and attention to detail
• Ability to take direction and work independently or in a team environment
• Strong work ethic with a willingness to take initiative and ability to direct the tasks of coworkers
• Observant and security minded
• Ability to lift boxes weighing up to 50 pounds & ability to push heavy carts

Skills

• General knowledge of public library procedures, practices, and equipment
• Excellent interpersonal and customer service skills
• Strong technology skills
• Creative, flexible, and organized
• Observant and security minded

Benefits

SCPL offers a comprehensive benefits package which includes multi-factor authentication for network and program access. Employees may be required to use their personal device for MFA.

Pay

$2,305 per month

Schedule

40 hours per week
Monday, Tuesday, Thursday: 8:45 am-5:15 pm
Wednesday: 11:45-8:15 pm
Friday: 8:45 am-6:15 pm
and every 5th weekend: Saturday 9:30 am -5:15 pm, Sunday 12:15 pm-5:15 pm

(Note: Must be flexible to accommodate schedule changes may be asked to work other times)