CIRC - Area Manager (Bellevue, WA)

About the role

The CIRC Area Manager is responsible for the day-to-day management of a flagship affordable housing community consisting of approximately 50 units while also providing operational support and limited oversight to approximately 3 additional affordable housing communities within Bellevue.

Responsibilities

• Manages the day-to-day operations of the assigned community, including leasing, rent collection, resident communication, affordable housing compliance, maintenance coordination, office administration and supervision of property team.
• Provides operational support and guidance to assigned Community Teams on leasing, rent collection, delinquency management, compliance requirements, resident ledgers, documentation standards, certification timelines, resident communications, and other day-to-day property management functions.
• Conducts routine meetings and site visits to assigned communities to review curb appeal, office organization, leasing activity, resident services, maintenance follow-up, and overall operational needs.
• Sets up and implements company policies, procedures, forms, reporting expectations, and operational timelines.
• Ensures lease terms, community rules, and policies are implemented in a fair, consistent, and professional manner.
• Identifies recurring issues, training needs, or operational concerns and communicates them to the Regional Community Manager.
• Aids in the development and execution of strategies to maximize occupancy, improve leasing performance, reduce vacancy loss, and support resident retention.
• Supports site teams in preparing for inspections, agency visits, owner reviews, and leadership site walks.
• Responds to resident inquiries, complaints, and concerns promptly and professionally ensuring communications are clear, consistent, factual and appropriately documented. Escalates serious grievances, legal matters or safety issues promptly to the Regional Manager.
• Promotes the Mission, Vision, and Values of Transforming Age, CIRC, and our Culture of Excellence in all areas of responsibility.

Requirements

• High School Diploma or equivalent.
• Minimum 3+ years of experience in affordable housing operations which was comprised of LIHTC and HUD compliance requirements (similar experience may be considered).
• Prior Community Manager, Assistant Community Manager, Leasing, Compliance, or property operations experience preferred.
• Experience leading or guiding a small on-site management team.
• Experience with property management software platforms such as MRI, Yardi, Boston Post, or similar systems preferred.
• Working knowledge of Microsoft Office 365, including Word, Excel, Outlook, Teams, and PowerPoint.
• Knowledge of Fair Housing requirements and consistent, non-discriminatory housing practices.
• Familiarity with Washington State landlord-tenant requirements and applicable local, state, and federal housing regulations.
• Strong organizational skills with the ability to support multiple communities while effectively managing deadlines, resident matters, reports, and compliance requirements.
• Strong verbal and written communication skills with a customer-focused approach and the ability to communicate professionally and effectively with residents, applicants, staff, vendors, and community partners.
• Ability to work independently or in a group setting while maintaining confidentiality and using sound judgment in decision making.
• Must have valid driver’s license and reliable transportation.
• Must pass criminal background check.