CIP Inspector

About the role

The Central Inspection Program (CIP) Inspector is responsible for the inspection of weatherization work installed under PG&E-administered Energy Efficiency programs by contractors. This employee is also responsible for implementing the Heating Appliance Repair and Replacement (R&R) program.

Responsibilities

• Safely perform initial and follow-up inspections of Energy Efficiency Measures installed by PG&E and ensure the billed measures are present, safely installed to program standards, and were feasible
• Use phone and/or site visits to schedule inspections and to route work to ensure customer convenience and employee efficiency
• Monitor and track overtime and travel time
• Determine the most economical and efficient methods to handle peak and non-peak workloads
• Ensure inspection paperwork, including measure quantities, "on-site" time frames, and comment(s) are complete, accurate, and legible
• Complete data entry of paperwork accurately and within allotted time frames
• Ensure that timecards and expense reporting are completed accurately and submitted timely
• Handle all customer complaints. Investigate the complaint as needed, then resolve or elevate to the proper authority. Follow-up to ensure resolution was achieved
• Respond to customer phone, e-mail, and mail inquiries or concerns
• Respond to PG&E Program Manager concerns and requests such as high-profile inspections, suspected fraud cases, short notice inspections, and customer complaints
• Perform R&R work including Natural Gas Appliance Testing (NGAT) inspections
• Ensure that customers, their homes, and appliances meet program guidelines
• Ensure that all field paperwork is completely and accurately filled out
• Coordinate R&R process with Heating, Ventilation and Air Conditioning (HVAC) contractor, customer, weatherization contractor, and local building officials
• May be required to light pilots in conjunction with their work

Qualifications

• Ability to lift an extension ladder
• Ability to crawl in attics, under houses, and on roofs
• Possess and maintain a valid Class C California Driver's License by Day 1 of hire
• Knowledge of hazard evaluations theories, concepts, methods, best practices, and techniques as needed to perform at the job level
• Knowledge of procurement strategies and processes and relevant regulatory framework as needed to perform at the job level
• Knowledge of gas engineering theories, concepts, methods, best practices, and techniques as needed to perform at the job level
• Competency in building strong customer relationships and delivering customer-centric solutions
• Competency in effectively building formal and informal relationship networks inside and outside the organization

Desired skills

• Experience using Microsoft Office Suite including but not limited to Word, Excel and Outlook
• 1 year of experience in construction
• Demonstrated ability using computer laptop equipment
• Knowledge of combustion appliance knowledge
• Knowledge of Energy Efficiency programs
• Experience with managing customer and contractor relations
• Record of Residence within 50 miles of headquarters

Training requirements

• Employee must pass one-week NGAT training session, which includes a written and lab test
• Employee must pass one-week weatherization training session that includes a written and lab test
• Employee must pass pilot light training

Pay

The starting wage rate for this position is $37.15 per hour. This position is subject to collectively bargained hourly wage rates and increases.

Schedule

This position is a DOT (Department of Transportation) covered classification and is subject to random drug and/or alcohol screening.