CID/Resort Call Center

Essential Duties and Responsibilities

• Answer all incoming calls with a friendly and welcoming tone
• Screens and route calls to the correct departments or person
• Be knowledgeable of all hotel facilities and hours of operations
• Answer any questions about the resort and its offerings
• Input guest and employee requests into HotSOS and follow up accordingly
• Take room service orders and input into Digital Dining
• Become familiar with the operating system and know guest reservation information
• Be acquainted with side work such as prep welcome packets, doggie bags, etc.
• Place and make wake-up calls
• Other duties may be assigned.

Requirements

• No previous experience is required but previous hospitality or call center experience is a plus
• Must have great interpersonal skills
• Requires excellent communication skills, both verbal and written
• Must be able to work within a team
• Requires flexibility to work varying schedules including days, nights (no overnights), weekends, and holidays

Pay

$18.51 / hours

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401(k)
• Short Term Disability
• Stay on bonus opportunity after 6 months
• Complimentary Bus/Jolly Trolley Bus Passes
• Free Associate Parking
• Free Meal for every shift worked
• Employer-Provided Uniforms
• 25% Discount on Resort Outlets
• Hotel Discounts with OPL Friends and Family Discount at Opal Sands

Equal Opportunity Employer

We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.