Call Center Reservations Specialist/Guest Services

Accuracies

• Handle all phone, online and e-mail inquiries regarding reservations (group, school or general).
• Provide friendly, professional service to all guests.
• Communicate clearly to customers all vital information regarding programs, exhibits, events, IMAX films, other McWane Science Center activities and areas as well as McWane Science Center policies.
• Suggest and sell education and/or IMAX programs or items that meet the specific needs of prospective visitors.
• Resolve any guest issues in accordance to company policies and procedures in a patient and friendly manner.
• Partner with other departments in regard to special reservations requests in a timely manner.
• Greet all incoming groups by speaking on buses, in lobby, etc.; organizing their entry into the facility, collecting and transporting lunches; and assisting with wayfinding.
• Assist Visitor Services team with ticket and gift shop sales.

Qualifications

• Excellent customer service and communication skills with the ability to work effectively to meet the customers needs.
• Strong communication and interpersonal skills.
• First-contact Customer Service Experience Preferred.
• Call center or reservations experience (bilingual preferred).
• High School Diploma or equivalent.
• Some weekend work may be requested throughout the year.
• 3+ years computer experience: working knowledge of programs including, but not limited to: Microsoft Office, Microsoft Outlook and internet functions.
• Organized and efficient work habits with strong attention to detail.
• Capable of working in fast paced environment with distractions with or without supervision.
• Must be at least 18 years of age.

Physical Qualifications

• Ability to sit/stand for extended periods of time without being able to leave the work area.
• Ability to perform work using computer for extended periods of time.
• Ability to climb stairs in performing the work.
• Ability to speak clearly.
• Ability to hear and use a headset for communication.