Resort Services Operator

Join the Westgate Lakes team at this beautiful lakefront resort and spa, where you’ll meet guests from around the world and help create unforgettable vacation experiences in Central Florida. As part of Westgate Resorts—recognized by U.S. News as one of the Best Companies to Work For—you’ll have opportunities for career growth at this location or across 60+ resorts nationwide.

About the role

As a Resort Services Operator, you will deliver friendly, positive, and hospitable service to in-house guests.

Responsibilities

• Answer calls using the phone routing system
• Route calls and take messages for the appropriate departments
• Ensure faxes and mail are distributed and handled correctly

Requirements

• Must have schedule flexibility; nights, weekends, and holidays
• Call center experience preferred

Benefits

• Comprehensive health benefits – medical, dental, and vision coverage
• Paid time off – vacation, sick, and personal time to recharge
• Paid holidays
• 401(k) with generous company match to support your future
• Daily pay – access your earnings when you need them
• Family-focused benefits – pregnancy, parental leave, and adoption assistance
• Wellness programs to support your well-being
• Flexible spending accounts (FSA)
• Tuition assistance to help you grow your career
• Military leave
• Employee assistance program (EAP) – support when you need it most
• Life, disability, accident, critical illness, and hospital insurance
• Pet insurance for your furry family members
• Loyalty program – exclusive discounts on hotels, cruises, resorts, restaurants, entertainment, and more
• Low-cost gym membership
• NEW! David A. Siegel Legacy Scholarship – up to $40,000 for team members’ dependents
• Career growth and advancement opportunities
• Community involvement – give back and make an impact