CIB – Pre & Post Trade Operations, Agency Desk Associate

About the role

The CIB – Pre & Post Trade Operations, Agency Desk Associate supports the middle office management of syndicated and bilateral loan facilities where Santander acts as Administrative Agent and/or Collateral Agent. The role involves coordinating, monitoring, and controlling Santander’s agency responsibilities across the loan lifecycle, ensuring deal terms are properly interpreted and communicated to internal and external stakeholders.

Responsibilities

• Reviews and interprets credit agreements, amendments, fee letters, notices, collateral documents, and guarantee documents to identify key agency obligations, economics, deadlines, and operational requirements.
• Collaborates with Front Office, Legal, Credit Risk, Loan Operations, Treasury, Cash Operations, borrowers, lenders, external counsel, and other stakeholders to support accurate and timely execution.
• Maintains appropriate evidence, approvals, checklists, reconciliations, correspondence, and supporting documentation for audit, control, and internal review purposes.
• Escalates risks, documentation gaps, timing issues, control exceptions, and operational dependencies to the appropriate stakeholders.
• Contributes to process improvements, control enhancements, procedure updates, and standardization of Agency Desk practices.
• Provides guidance to less experienced team members on agency processes, documentation review, issue resolution, and escalation protocols.

Requirements

• Bachelor's Degree or equivalent work experience: Business or equivalent degree.
• 5+ Years Experience with commercial loan operations.
• Excellent communication, good organizational skills, and attention to detail.
• Solid knowledge/skills of Microsoft Office Suite and various bank systems.
• Ability to adapt quickly and be a team player.
• Working knowledge in Commercial Banking.
• Ability to meet deadlines.
• Strong knowledge of the Syndicated and Commercial Loan products and markets.
• In-depth knowledge of market initiatives to streamline and automate Middle Office support functions.
• Knowledge of industry standards and best practices for Syndicated and Commercial loans.
• Expertise in continuously reviewing workflow and the ability to functionalize ideas for organizational change.
• Knowledge of Banking Regulations and Standard Practices.

Qualifications

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
• Experience in Microsoft Office products.