CIB – Pre & Post Trade Operations, Agency Desk Associate

About the role

The CIB – Pre & Post Trade Operations, Agency Desk Associate supports the middle office management of syndicated and bilateral loan facilities where Santander acts as Administrative Agent and/or Collateral Agent. The role involves coordinating, monitoring, and controlling Santander’s agency responsibilities across the loan lifecycle, ensuring deal terms are properly interpreted and communicated to internal and external stakeholders.

Responsibilities

• Reviews and interprets credit agreements, amendments, fee letters, notices, collateral documents, and guarantee documents to identify key agency obligations, economics, deadlines, and operational requirements.
• Collaborates with Front Office, Legal, Credit Risk, Loan Operations, Treasury, Cash Operations, borrowers, lenders, external counsel, and other stakeholders to support accurate and timely execution.
• Maintains appropriate evidence, approvals, checklists, reconciliations, correspondence, and supporting documentation for audit, control, and internal review purposes.
• Escalates risks, documentation gaps, timing issues, control exceptions, and operational dependencies to the appropriate stakeholders.
• Contributes to process improvements, control enhancements, procedure updates, and standardization of Agency Desk practices.
• Provides guidance to less experienced team members on agency processes, documentation review, issue resolution, and escalation protocols.

Requirements

• Bachelor's Degree or equivalent work experience: Business or equivalent degree.
• 5+ Years Experience with commercial loan operations.
• Excellent communication, good organizational skills, and attention to detail.
• Solid knowledge/skills of Microsoft Office Suite and various bank systems.
• Ability to adapt quickly and be a team player.
• Working knowledge in Commercial Banking.
• Strong knowledge of the Syndicated and Commercial Loan products and markets.
• Experience in Microsoft Office products.

Qualifications

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Skills

• Continuous review of workflow and ability to implement organizational change.
• Expertise in banking regulations and standard practices.
• Ability to clearly convey complex concepts and issues in a concise way.

Benefits

We offer a comprehensive benefits package that includes:

• Fair and competitive rewards package reflecting the impact created and delivered.
• Support for personal and professional growth.
• Comprehensive health, wellness, and retirement plans.
• Flexible work arrangements to support work-life balance.

Pay

The base pay range for this position is $100,000.00 USD to $122,500.00 USD annually.

Schedule

The schedule for this role is typically full-time, but may vary based on location and departmental needs.