Children, Youth, & Family Services Supervisor – Review, Evaluate, Direct (RED) Team

Job Summary

To be considered, applicants must upload their unofficial transcripts with their completed application. Do you want to put your leadership skills to work? Do you thrive in fast-paced, high-stakes decision-making environments? Do you enjoy using organized processes, spreadsheets, and clear guidelines to support effective team discussions? As a Supervisor on the Review, Evaluate, and Direct (RED) Team, you will play a critical role in determining whether child abuse and neglect referrals are assigned for assessment or screened out. In this position, you will work closely with the RED Team to apply the framework, agency response guide, and structured group dialogue to ensure every hotline call receives an accurate and timely decision. You will also be responsible for reviewing assignment decisions made by RED Team staff, managing and maintaining essential spreadsheets, and facilitating clear communication with the Hotline and Intake teams. This role is ideal for someone who is highly organized, detail-oriented, and confident in making quick, informed decisions that directly support child safety.

Responsibilities

• Supervises assigned caseworkers, case services aides, and administrative support staff, including conducting unit meetings, ensuring work is performed in a timely and accurate manner, and assigning duties as appropriate.
• Conducts performance evaluations and motivates employees to achieve peak productivity and performance; participates in the hiring and disciplinary process.
• Communicates the mission of the unit; establishes and monitors the workflow of the unit and assigns applicable cases, assessments, services, and/or placement cases.
• Conducts and participates in staffing and consultations with caseworkers; meets with appropriate staff to discuss cases, treatment plans, problems, and issues and to address performance.
• Leads weekly unit meetings to discuss information; participates in DHS administrative meetings involving planning, decision-making, and management.
• Coordinates and facilitates staff training as needed.
• Participates in case-related staffing, court hearings, reviews, meetings, and family meetings; decides and recommends appropriate case plans and proceedings, as assigned.