Child Welfare - Quality Assurance Reviewer

What You'll Be Doing The Child Welfare Quality Assurance Reviewer ensures the delivery of high‑quality child welfare services by coordinating, monitoring, and reporting on comprehensive qualitative and quantitative reviews. This position plays a critical role in supporting compliance with Federal and North Carolina child welfare policies and standards, including CPS Intake, CPS Assessments, In‑Home Services, Foster Care, Adoptions, ICPC, and LINKS. The Reviewer provides consultation, coaching, and technical assistance to strengthen practice, improve outcomes, and uphold the highest level of service to children, youth, and families. In This Role, The Reviewer Conducts detailed qualitative reviews of screened‑out reports, assessments, in‑home cases, foster care cases, and licensing processes using both random and stratified sampling methods Collaborates closely with caseworkers and supervisors to validate data, identify strengths and needs, and support learning identified through the CQI process Maintains comprehensive knowledge of current law, policy, and Program Development Plan (PDP) expectations, using these to guide efforts toward achieving PDP benchmarks and advocating for resources necessary to exceed performance goals Provides practice‑enhancing recommendations, gathers feedback, and maintains ongoing communication with staff to improve review quality and promote consistency in practice Monitors and reports on progress related to PDP goals and supports continuous improvement through accurate data management, constructive coaching, and cross‑department collaboration The role also includes active participation in State‑led webinars, trainings, committee work, and Child and Family Services Reviews (CFSR) using the Onsite Review Instrument (OSRI). The Reviewer contributes to the implementation of new policies, practices, and systems and completes additional qualitative analyses as requested. Success in this position requires strong interpersonal skills, exceptional attention to detail, excellent communication and presentation abilities, and well‑developed technical expertise. The Reviewer embodies core competencies including integrity, accountability, collaboration, diversity, continuous improvement, wellness, and service orientation—ensuring that services not only meet compliance requirements but also support the safety, permanency, and well‑being of children and families across the community. About About Our Team The Wake County Department of Social Services team is grounded in a deep commitment to connection, compassion, and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges, connect them with critical resources, and promote long-term stability. We value insight, innovation, and a solutions-focused approach, and we welcome those who are ready to contribute their expertise to meaningful, community-centered work. Join us in making a lasting difference! Required The Basics (Required Education and Experience) Bachelor's degree Three years of job-related experience Equivalent education and experience are accepted Please include ALL prior work experience on your application and resume. Beyond the Basics (Preferred Education and Experience) Four years of Social work or counseling experienceOne year of experience conducting qualitative reviews within a Child Welfare Agency utilizing the State Program Monitoring tool and/or the Federal OSRI toolOne year of development and evaluation of valid and reliable qualitative research How Will We Know You're 'The One'? Demonstrated knowledge of Federal and North Carolina child welfare policiesStrong understanding of quality assurance and continuous improvement practices within child welfare systemsProven experience providing clear, actionable technical assistance to staff and stakeholdersExcellent communication skills, with the ability to convey complex concepts in a clear, accessible mannerStrong writing and presentation skills, demonstrating the ability to deliver information succinctly, accurately, and engaginglyHighly developed interpersonal skills, including the ability to build rapport, collaborate effectively, and positively navigate differing viewpointsStrong attention to detail, ensuring thoroughness, accuracy, and consistent follow‑throughAbility to apply and continually strengthen technical expertise to produce high‑quality work and support informed decision‑makingDemonstrated ability to monitor and organize work efficiently, plan ahead, and manage time and resources effectivelyTreats others with courtesy, sensitivity, and respectConsiders and responds appropriately to the needs and feelings of individuals in varying situationsPerceives, assesses, and positively influences one’s own and others’ emotionsShows thoroughness and accuracy in completing tasksMonitors and checks work carefully and uses time and resources efficiently to achieve high-quality outcomesPromotes an environment where timely, high-quality information flows smoothly throughout the organizationEncourages open expression of ideas and thoughtful dialogueConsistently produces work that meets or exceeds organizational standardsMay review the work of others to help ensure quality and adherence to expectationsApplies and continually improves specialized knowledge and judgment to perform work effectively and contribute meaningful results About This Position Location: HSC Swinburne Raleigh, NC 27610 Employment Type: Regular Work Schedule: Mon-Fri 8:30 am - 5:15 pm Hiring Range: 63,109 - 85,201 Commensurate with Experience Market Range: 63,109.00 - 107,293.00 Please include ALL prior work experience on your application and resume. Posting Closing Date: 7:00 pm on 10/7/2026 What Makes Wake Great Equal Opportunity Statement Background Check Statement Emergency Service Worker Statement What Makes Wake Great Consistently ranked high among the best places to live and work in America, Wake County is the proud home to NC State University, Research Triangle Park, and the two-time Stanley Cup Champion Carolina Hurricanes, winners in 2006 and 2026. In addition to being Wake County’s seat of government, Raleigh is also the center of state government, with the Capitol Building, legislature and many state government offices located in Raleigh. With an estimated population of just over 1.2 million residents, Wake County is North Carolina’s most populous county. Entertainment, recreation, and art and culture abound with the North Carolina Museum of Art, JC Raulston Arboretum, and the Neuse River Trail all in the heart of Wake County. Wake County uses the Council/Manager form of government. Currently, the seven members of the Board of Commissioners are elected by district on a partisan basis and serve four-year terms. Starting in fall 2026, the Wake County Board will have seven commissioners elected by voters in their districts and two at-large commissioners elected by the whole County. The County is regarded as a fiscally responsible and well-managed government, enjoying a AAA bond rating. The County’s FY2027 General Fund budget is approximately $2.28 billion, and the County has more than 5,000 full time employees. Wake County Government came in at #2 on the Healthiest Employers list for 2024. This year, US News & World Report ranked Raleigh #5 on its list of Best Places to Live, and the Milken Institute ranked Raleigh #1 on its 2025 list of Best-Performing Cities. Equal Opportunity Statement Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Background Check Statement Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer. Emergency Service Worker Statement In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.