Child Support Specialist Trainee
About the Role
This is an entry-level training position in Child Support Enforcement. Through formal classroom and on-the-job training, you will develop familiarity with Child Support Laws, regulations, policies, programs, and services of the Bureau of Child Support Enforcement (BCSE). The role includes a structured training period where you will perform beginning-level Child Support casework, including processing cases, case development, and issuing initial notices to non-custodial parents regarding obligations and enforcement involvement.
Under close supervision, you will acquire the knowledge and abilities needed to independently manage a caseload in Child Support Enforcement. Monthly evaluations and progress monitoring by supervisory staff are required. You will learn to locate parents, assets, and sources of income, calculate Child Support formulas, research legal sources (statutes, court opinions, rules, and regulations), and compile case information by reviewing public documents, interviewing customers, or gathering information from other agencies and case files for the BCSE Attorney.
You will also perform beginning-level work in responding to customer service inquiries, resolving less complex case issues, composing routine correspondence, and maintaining confidentiality of information.
This position is located in Hancock County.
Requirements
- High school diploma or equivalent.
- Four (4) years of clerical and/or paraprofessional experience.
- Successful completion of study from an accredited college or university may substitute for the required experience at a rate of one (1) year of experience for thirty (30) credit hours of education.
- Availability of a vehicle for continuous use may be a requisite of employment.
Other Information
This position includes a probationary period of twelve (12) months (SPB 3013). Clerical, customer service, corrections, or community corrections experience may substitute for required training or experience.