Child Support Specialist Trainee

About the role

In a training capacity, performs entry‑level Child Support Enforcement Work. Through formal classroom training and on‑the‑job training, job assignments are designed to develop familiarity with Child Support Laws, regulations, policies, programs, and services of the Bureau of Child Support Enforcement (BCSE). Employees learn to process cases, develop cases, send initial notices to non‑custodial parents, and acquire knowledge leading to independent case‑load management under close supervision. The position requires monthly evaluation and progress monitoring by supervisory staff.

Responsibilities

• Learn to locate parents, assets, and sources of income and calculate the Child Support formula.
• Research legal sources such as statutes, court opinions, rules, and regulations.
• Compile case information by reviewing public documents, interviewing customers, or gathering information from other agencies and case files for the BCSE Attorney.
• Perform beginning‑level work responding to customer service inquiries, including resolution of less complex case issues.
• Compose routine correspondence.
• Maintain confidentiality of information.

Qualifications

• Training: High school diploma or equivalent.
• Experience: Four (4) years of clerical and/or paraprofessional experience.
• Substitution: Successful completion of study from an accredited college or university may be substituted for the required experience at a rate of one (1) year of experience for thirty (30) credit hours of education.
• Promotional Only: Two (2) years of experience performing multi‑step clerical duties at the full‑performance level.
• Special Requirement: Availability of a vehicle for continuous use may be a requisite of employment.
• Other Information: To allow clerical/customer service, and corrections/community corrections experience to substitute for required training or experience.