Child Support Specialist - Customer Service Call Center
YoungWilliams · Topeka, KS · 1 wk ago
On-siteCustomer ServiceFull-time
ESSENTIAL JOB REQUIREMENTS
- Initiates locate procedures to determine the customers’ address, employment, and assets.
- Obtains and processes information necessary for establishing the order.
- Counsels customers receiving and paying the support.
- Responds to incoming calls from employers, customers, and child support staff from other states regarding child support cases.
- Accesses system data, including state specific system(s) and appropriate internet resources to obtain relevant case information.
- Prepares cases and the necessary legal and/or administrative documents for review and approval by staff attorney and/or administrator/supervisor.
- Identifies administrative and legal remedies needed for enforcement of support orders.
- Maintains confidentiality and security of case information.
- Provides excellent customer service to internal and external customers
REQUIRED EDUCATION
- A High school Diploma or GED
REQUIRED EXPERIENCE
- Minimum of 1 year of Customer Service experience is preferred.
- Experience in human services as a case manager or child support is preferred.
- Familiarity with an office environment including the use of automated systems is desired.