Child Support Specialist - Customer Service

About the role

The Child Support Specialist provides full services to customers in all stages of the child support process, ensuring State, Federal, and contractual time frames are met for establishing and enforcing child support orders. Extensive training on child support processes and procedures is provided.

Responsibilities

• Initiates locate procedures, including identifying customer addresses, employment, and assets.
• Obtains and processes information necessary for establishing child support orders.
• Conducts interviews with customers receiving and paying support.
• Assists customers via phone and responds to requests.
• Accesses system data, including state-specific systems and internet resources, to obtain relevant case information.
• Prepares cases and necessary legal/administrative documents for review by staff attorneys or supervisors.
• Identifies administrative and legal remedies for enforcing support orders.
• Files legal pleadings, orders, and other documents with the appropriate clerk of court.
• Enters docket numbers and court dates into the state computer system.
• Attends court with assigned attorneys and assists in case resolution.
• Completes attorney-directed court follow-up within required time frames.
• Maintains confidentiality and security of case information.
• Ensures regular and timely attendance.
• Performs other duties as assigned.

Requirements

• High School Diploma or GED.
• Minimum of 1-year related work experience preferred (e.g., human services, case management, or child support).
• Familiarity with an office environment and automated systems is desired.